Medical Assistant, Market Float, Bilingual

Duties/Responsibilities

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history;
• Perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
• Process patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision.
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follow up with coached patients via weekly calls.

Requirements

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
• Self-starter with the ability to think creatively and work effectively.
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.
• Strong communicator that is customer-oriented Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Ability to travel on occasion for company meetings.
• Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process.

Qualifications

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.
• A minimum of 3 years work experience as a Medical Assistant 1 year of phlebotomy experience.
• BLS for Healthcare Providers required.
• EClinicalWorks or similar EMR experience Experience working with geriatric patients is a plus.

Skills

• Excellent communication skills.
• Attention to detail.
• Knowledge of medical terminology.
• Basic computer skills.

Benefits

• Flexible scheduling.
• Healthcare benefits.
• Professional development opportunities.

Pay

Competitive salary based on experience and qualifications.

Schedule

Variable schedule to accommodate patient needs and market requirements.