Medical Assistant (MA)/Front Office Coordinator

Summary Of Duties And Responsibilities

• Prepare the injection room area each morning
• Administer allergy injections
• Re-stock area, as needed, and order supplies through the approved clinic procedure
• Complete daily log of charges and total at end of day
• Collect co-pays and print out patient receipt
• Re-order vials in a timely manner
• Organize refrigerated vials in appropriate bins
• Log daily refrigerator temperatures
• Monitor shot cards monthly and discard expired vials
• Ensure that consent forms are signed; explain shot room policies to new patients
• Education of patients in first injection policy
• Maintain and follow HIPAA policies and procedures
• Stay the required 30 minutes after last injection is given before lunch or the end of the day
• Clean toy and lobby area
• Knowledge of all medications and IT treatment
• Check emergency medications monthly and reorder, as needed
• Effectively manage emergency procedures and protocols
• Other relevant duties as assigned by Director
• Perform and complete triage tasks
• Regular closing of offices

Front Office Responsibilities

• Check patients in/out and collect co-pays
• Schedule appointments
• Answer phones when needed
• End of day clinic charge reports
• Copy patient insurance cards and update information, as needed

Requirements

• Effective Communication Skills To Include Ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients
• MA Certification
• 6 months’ experience in a medical office setting, preferred
• Previous allergy/asthma experience preferred
• CPR certification required
• Valid Driver’s License required
• Active CPR Certification
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Ability to travel to satellite offices as needed
• Must be at least 18 years of age
• Ability to work with patients directly and pleasantly
• Ability to work independently
• Strong computer skills
• Previous experience with EMR systems

Physical Demands

• Regularly required to use hands to handle, or feel objects, tools, or controls
• Frequently required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit
• Occasionally required to lift and/or move up to 30 pounds
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• The ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information

Work Environment

• The noise level in the work environment is usually moderate
• The lighting is in the standard range
• The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions