Medical Assistant (MA)

Essential Job Functions

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider; obtains information from patient to complete appropriate EMR template(s) to update patient history.
• Obtains patient vital signs and accurately documents information in patient EMR file; includes vital signs such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
• Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
• Performs diagnostic tests as directed by healthcare provider. May operate equipment to administer routine diagnostic tests.
• Performs basic Gaps in Care. Credentialed MAs will perform TB testing.
• Tracks and informs patient of laboratory/diagnostic test results as directed by provider and according to IHA/office protocols; communicates with patient regarding provider instructions based on test results received.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Performs general specimen collection duties (including blood, urine, throat swabs, etc.) and/or assists with other office procedures/surgeries as required; during the performance of these duties adheres to all IHA specified policies, procedures and safety precautions.
• Participates in disease management programs under supervision of Care Manager and/or Nurse Manager.
• Works to improve practice performance on Quality incentives including but not limited to Provider Dashboard, PCMH, and Health Plan incentives such as BCN Physician Recognition Program, BCBSM Clinical Quality and Priority Health Physician Improvement Plan.
• Provides patient/family education as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary. Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned and works within the scope of MA certification.

ESSENTIAL JOB FUNCTIONS FOR THOSE MA I’s WORKING IN WORKPLACE HEALTH:

• Performs all Essential Functions of the Medical Receptionist I job description.
• Performs drug and alcohol testing including, but not limited to, Breath and Urine testing per Department of Transportation rules and regulations.
• Performs FIT testing.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Must be able to work effectively as a member of the clinical care team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences. Uses resources efficiently.

Essential Qualifications

• Education: High School Diploma or GED. Successful completion of accredited/approved: MA program and MA Externship; MA Internship; Emergency Medical Technician (EMT) program; Paramedic program; or Certified Athletic Trainer. If credentialed, maintains current MA Re-Certification CEUs.
• Credentials/Licensure:
  • MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification. MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
  • If credentialed, maintains current MA Re-Certification CEUs.
  • For those MA I’s working in Workplace Health, the following additional certifications are required: DOT Drug Screen Collector, and DOT Breath Alcohol Technician.
• Experience: 0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.