Medical Assistant – LECOM Institute for Behavioral Health

Main Duties and Responsibilities

• Direct Patient Care
• Greet patients warmly, escort patients to exam rooms.
• Measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record.
• Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed documents.
• Absorb in patient care in the exam room as directed by physician.
• Perform clinical procedures under supervision of physician.
• Perform screenings per provider guidelines.
• Perform lab draws and administer injections.
• Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician.
• Keep patients in waiting area informed of any unusual delays in physician’s schedule.
• Administrative Patient Care
• Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit.
• Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record.
• Schedule appointments, tests, and procedures to provide continuous care for patients.
• Support the obtaining of all necessary authorizations as mandated by patient’s insurance.
• Process prescription refills, and direct/instruct patients and/or family members regarding prescription and treatment instructions according to provider guidelines and orders.
• Aid in coordination and administration of long acting injectables.
• Assist with coordination of Clozaril patient care when requested by Office Lead and/or Clinic Director.
• Support the tracking of patient appointments, tests, and procedures through completion and maintain documentation of efforts in EHR.
• Keep exam rooms and medication storage areas stocked with adequate medical supplies.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Triage for urgency and process messages from patients and front office staff to physicians.
• Provide response to patient inquiry and concerns with attention to confidentiality.
• Document all patient interactions and contact in the patient chart.
• Ensure daily documentation meets standards, regulations, policies, and practices.
• Keep appropriate records within patient’s EHR chart.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, etc.)

Other Duties

• Assist in answering phone, scheduling appointments, and calling no-shows.
• Be familiar with and implement all office policies and procedures.
• Clean equipment, treatment spaces, etc. between visits to maintain infection control as needed.
• Attend all office meetings and training sessions on time.
• Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
• Understand and adhere to the professional policies and standards in the Employee Handbook.
• Act as the Goodwill ambassador for the clinic, the hospital and the LECOM Health System by promoting awareness to the patient of all physicians and services LECOM Health provides.
• Provide clinical coverage at other locations when needed.

Skills/Knowledge

• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to perform phlebotomy and administer injections
• Ability to multi-task
• Ability to seek guidance from supervisory staff
• Ability to operate within appropriate scope of practice and maintain adequate professional boundaries
• High School Diploma/Medical Assistant Training preferred
• Medical Assistant certification helpful
• Knowledge of health care field and medical terminology
• Maintain patient confidentiality and adhere to HIPAA regulations
• Exceptional grammar, spelling and punctuation
• Maintain CPR/First Aid certification
• Must be able to obtain Act 33/44 and FBI clearances upon hire.
• Must complete Mandated Reporter training within 30 days of hire.
• Must complete Crisis Management Training upon hire.