Medical Assistant Lead - TMCOne Copperstate OB-GYN

About the Role

Lead and provide exceptional patient experience by delivering friendly, prompt, and quality service to patients. The Medical Assistant Lead will strive to meet each patient’s individual needs by performing clinical duties, serving as the point person for other medical assistants, and supervising support staff in the absence of a supervisor.

Responsibilities

• Leads, trains, and supports medical assistant staff; orients new hires and may supervise staff in the absence of a supervisor.
• Formulates and implements accurate and timely care while enhancing the patient experience.
• Takes vital signs, weighs patients, and collects routine urine, clean catch, stool, and sputum specimens; draws blood and returns test tubes to the laboratory.
• Performs dressing changes and treatments using aseptic technique.
• Performs EKGs.
• Routinely checks expiration dates and ensures all medications are properly stored and expired drugs properly disposed of.
• Obtains prior authorizations, manages referrals, assists with scheduling procedures, and performs other related tasks to assist physicians and patients.
• Calls patients regarding test results, follow-up appointments, and missed appointments.
• Schedules patient visits and assists with their medical needs.
• Cleans and prepares rooms between procedures and discharges; monitors and restocks supplies.
• Opens sterile supplies and sets up for procedures.
• Charts observations and vital signs on assigned patients in a legible, accurate, and appropriate format.
• Promotes a safe therapeutic environment that allows for the delivery of high-quality patient care.
• Participates in the orientation of new personnel and ongoing in-service education of the team.
• Receives, assesses, and transfers phone calls and messages within the department with courtesy and promptness.
• Handles patient complaints and reports to supervisor when needed.
• Escorts patients to and from the exam room, takes vital signs, and notes reason for visit.
• Documents all clinical interactions with patients and signs documentation.
• Posts information to records; maintains files and records; inputs and retrieves data using computer software.
• Updates knowledge by participating in educational opportunities and reading professional publications.
• Transcribes orders and schedules appointments.
• Operates office machinery such as personal computers, calculators, FAX machines, and copiers.
• Processes patient charges as required.
• Adheres to organizational and professional standards, values, policies, and procedures, as well as federal, state, and local requirements.
• Leads medical assistant staff during state inspections and ensures regulatory compliance, including vaccination monitoring and reporting.
• Orders supplies and monitors inventory.
• Performs related duties as assigned while upholding high internal and external customer service standards.

Requirements

• High school diploma or general education degree (GED).
• Two (2) years of medical assistance experience required.
• Medical Assistant Certificate and Basic Life Support (BLS) certification.
• Exceptions made for candidates who meet requirements of Article 4 of Arizona Administrative Code, Chapter 16, Arizona Medical Board (R4-16-401).
• Certified Medical Assistant (CMA) certification preferred.

Skills and Qualifications

• Knowledge of patient care protocols and practices.
• Knowledge of general patient care methods and regulations.
• Skill in attending to patients with care and attention to needs.
• Skill in assisting with complex patient care programs.
• Ability to lead, train, and orient staff.
• Ability to recognize a patient in distress and follow directions to get assistance.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to communicate positively and effectively with patients, staff, and the public.
• Ability to perform basic math skills including subtraction, multiplication, division, fractions, and decimals.
• Ability to follow directions and protocols to carry out detailed written and verbal instructions.
• Ability to deal with problems involving concrete variables in standardized situations.
• Customer service, verbal communication, patient focus, infection control, safety-mindedness, organization, clinical knowledge, professionalism, confidentiality, and medical teamwork.