Medical Assistant Lead

Essential Functions

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Delivers patient care through patient preparation, vital sign collection, and documentation.

Absists with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).

Maintains aseptic techniques during preparation, procedures, and medication administration.

Greet and prepare patients for the health care provider.

Obtains and records vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.

Performs all the functions of a clinic Medical Assistant.

Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.

Optimizes clinic operations, assisting with patient care, patient flow, and facilitating communication amongst team members.

Maintains supply inventory and order supplies as assigned.

Oversees staff scheduling, onboarding, and education.

Aids with payroll, timekeeping, and performance management.

Recognizes and addresses issues, improving clinic flow and ensuring quality patient care.

Responds to patient inquiries.

Actively participates in meetings, leading to huddles, ensuring adherence to safety, infection control, and departmental policies.

Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.

Aids with quality assurance staff development and process improvement initiatives.

Demonstrates proficiency in department-specific software and tools.

Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.

Resolve complex patient concerns, inquiries, and escalates to management as appropriate.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum Qualifications

• Must be comfortable operating in a collaborative, shared leadership environment.
• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Must already possess one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider:
• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association
• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Healthcareer Association
• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE)
• Must have 2 years of prior Medical Assistant experience.
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.