Medical Assistant III - Pediatrics - Chestertown

Patient Experience

Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
Follows communication protocols.
Responds to customer questions/concerns/complaints and attempts resolution.
Pursues service recovery when customer’s expectations have not been met.

Primary Responsibilities

• Gathers and documents brief history and chief complaint in the medical record.
  Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Fulfills established practice workflows to facilitate efficiency and timely service to patients.
  Prepares patient for examination by the health care provider.
• Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
  Reports out of range values in vital signs and risk screening to the provider.
• Auxiliary to provider during procedures.
  Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs.
• Provides pre-printed patient education /material as directed by the provider.
  Performs high-level disinfection of equipment instrument and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
  Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations(s) served.
  Assesses data reflective of the patient’s requirements relative to population-specific and age specific needs.
  Provides the care needed as described in the unit/area/department policies and procedures.
• Is aware of social drivers of health as they impact overall health of the patient and the community.
  Participate in medical assistant skill development and competency evaluation.
  Participates in practice-based process improvement efforts.
• May precept new medical assistant and students within practice development.
  Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and / or practice policy.
  Auxiliary to vaccination programs, including giving injections and tracking data in an approved database.

Administrative Duties

• May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command.
• Timely review of business communication, such as In Basket, email, and telecommunications.
• Plays active role in compliance with regulatory and practice and/or hospital policy requirements.
• Maintains a safe environment of care and reports safety concerns.

Work Experience

• High school diploma or equivalent.
  Completion of an accredited Medical Assistant program.
• Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years).

Education & Experience

• Required Education & Experience - Required: High school diploma or equivalent.
  Completion of an accredited Medical Assistant program.
• Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years).
• Certification: Current National certification through AAMA, NHA, AAH or AMT. Certification Includes: Certified Medical Assistant, Certified Clinical Medical Assistant, Registered Medical Assistant.
• Experience: Three (3) years of medical assisting and medical practice experience.
• BLS certification.

Knowledge, Skills, & Abilities

• Knowledge of aseptic and sterile techniques.
  Knowledge of blood and body fluid precautions.
• Ability to perform basic clinical skills such as obtaining vital signs.
• Ability to communicate effectively with patients, team members within the practice, and other members of the organization.
• Demonstrates ability to work on a team and effectively communicate with colleagues and patients.