Medical Assistant III - Medicine Multispecialty Center - West County MOB4

Location: Creve Coeur, MO 63141 | Scheduled Hours: 40

About the Role

May lead the work of Medical Assistants in the clinical operation of a patient care setting; may lead the work of Medical Assistants I and II, and/or acts as the primary clinical resource in a large multi-physician clinical practice. Functions as a Medical Assistant in the department, prepares and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office.

Responsibilities

• Patient Care Duties
  • Interacts directly with patients in clinic setting and completes tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
  • Prepares for office hours by doing tasks such as obtaining charts, scheduling tests and preparing exam rooms.
  • Assists with examinations, procedures and lab tests.
  • May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
  • May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).
• Communication and Documentation
  • May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orienting and training new Medical Assistants.
  • Directs patient flow, assists with special procedures/treatments, and completes requisitions.
  • Routes phone messages, patient questions and telephone communications to appropriate personnel.
  • Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting physician with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
  • Completes necessary paperwork and documentation in a timely manner.
  • Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
  • May complete requisitions/orders per WashU guidelines.
• Equipment and Supplies
  • Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
  • Cleans and stocks exam rooms and sterilizes instruments.
• Other Functions
  • Maintains required HIPAA compliance; maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
  • Complies with OSHA, state and federal regulatory sources/standards.
  • Participates in quality improvement activities to ensure appropriate clinical outcomes.
  • Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, or stooping.
• Occasional lifting (25 lbs or less).
• Equipment: Office equipment, clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (American Heart Association or American Red Cross). Online certifications without a skills assessment component are not sufficient.
• One of the following certifications/licenses:
  • Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
  • Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
  • Licensed Practical Nurse – Illinois Department of Financial and Professional Regulation or Missouri Division of Professional Registration
  • Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
  • Registered Nurse – Illinois Department of Financial and Professional Regulation or Missouri Division of Professional Registration
• Three years of relevant experience (examples include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers).
• Medical Assistant credentials must be obtained from in-person proctored exams from NHA, AAMA, or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources.
• Substitutions include:
  • Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
  • Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient) within six months of hire date (or within a shorter time frame if noted by hiring manager).

Preferred Qualifications

• Three years of Medical Assistant experience.
• One year of supervisory experience.
• Skills: Anatomy, Communication, Electronic Medical Records (EMR), Interactive Communication, Interpersonal Relationships, Medical Terminology, Physiology, Telephone Communications.

Pay

$19.93 - $29.93 / Hourly

Benefits

• Personal
  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U-Pass for eligible employees.
  • Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses.
  • Employee assistance program (EAP), financial resources, access to dietitians, and more.
• Family
  • 4 weeks of caregiver leave to bond with your new child.
  • Family care resources for continued childcare needs.
  • Adult care resources.
  • Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.