Medical Assistant III- Keller, TX

About the role

Catalyst Physician Group is a physician-owned and physician-led organization dedicated to transforming healthcare by putting patients at the center of everything. With over 100 physicians and 500 employees across 21 locations in North Texas, the organization provides personalized, accessible care that helps communities thrive.

The Medical Assistant III role is a highly skilled clinical team member responsible for advancing support to physicians and clinical teams, ensuring a high standard of patient care and operational efficiency. This role combines clinical proficiency, leadership, and mentorship duties while ensuring excellent patient experiences.

Responsibilities

• Accurately obtain, record, and document patient vitals and clinical information in the EMR using established protocols
• Perform all duties of highly experienced Medical Assistant II at a high level of independence, including procedures, medication administration, injections, immunizations, and other procedures
• Clinical inbox management for self, provider and POD as needed, including timely response to patient inquiries, managing refills, and answering clinical questions within the scope of practice
• Create positive team member and patient experiences
• Practice service recovery and service excellence, proactively addressing patient concerns, and ensuring positive feedback from patients and providers
• Participate in assigned related clinical projects
• Provide educational materials and health information under physician guidance
• Observe and report patient concerns and condition changes to licensed personnel
• Possess advanced clinical skills, knowledge and/or specialty certifications (i.e. Pediatrics, Phlebotomy, Value-Based Care, HEDIS, advanced equipment uses)
• Cross train to work in multiple departments, roles, and locations including Front Office and Lab, and float as needed to support team coverage
• Cover Nurse/MA visit schedules and perform ancillary procedures as required
• Accurately and completely document patient encounters in the EMR, utilizing auditing tools and following refill protocols
• Conduct regular audits using the rooming guideline tool to ensure compliance with documentation standards
• Serve as POD/Station Lead for Quality control activities, including chart audits, vaccine inventory, and OSHA compliance
• Conduct site safety audits and report on variance or incidents, ensuring little to no deficiencies
• Maintain advanced knowledge of OSHA safety regulations and clinical compliance practices
• Act as a clinical mentor and preceptor for new hires and provide ongoing training for other Medical Assistants, ensuring proper technique and adherence to established policies and procedures
• Lead or coordinate small team tasks or huddles as assigned
• Demonstrate advanced EMR workflow knowledge and proactively manage clinical inboxes for self and providers
• Review patient schedules, perform encounter preparation, and escalate appropriately within scope
• Support advanced patient guidance, communication, and coordination through proactive workflow
• Successfully complete the 60-day competency and skills checklist as part of onboarding and ongoing professional development
• Participate in periodic skills assessments and demonstrate proficiency in all required clinical tasks
• Work well with a diverse group of professionals in a team environment, proactively supporting POD and team members
• Cover Nurse/MA schedule and float as needed
• Demonstrate patience and commitment to CPG values, consistently exceeding patient expectations and uplifting team members
• Support providers in Value-Based Care initiatives

Qualifications

• High school diploma or equivalent
• Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) required
• Current AHA or American Red Cross BLS certification for healthcare providers with hands on component preferred or within 60 days of hire
• Minimum of 3 years of experience as a Medical Assistant in a healthcare setting is required
• Strong knowledge of clinical best practices, infection control, and regulatory compliance
• Documented proficiency in advanced clinical skills and knowledge (i.e. Phlebotomy, prescription medications, vaccines, and quality metrics [HEDIS])

Preferred experience

• Athena EMR experience

Benefits

• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs