Medical Assistant II, PRN

Job Requirements

Fulfills patient care duties under direct supervision of an on-site provider, performs delegated medical tasks, assists providers and nursing staff, and may perform clerical duties. Utilizes the electronic medical record (EMR) for documentation purposes. Access to medication storage areas and transportation of medications is required.

Primary Responsibilities

• Greets patients courteously, professionally, and respectfully, maintaining eye contact when appropriate.
• Follows communication protocols and responds to customer questions, concerns, and complaints, attempting to resolve issues.
• Pursues service recovery when customer expectations are not met.
• Gathers and documents brief histories and chief complaints in the medical record.
• Accurately completes and documents patient questionnaires, health screenings, and chief complaints in the EMR, ensuring high-quality and compliant documentation.
• Acts as a clinical resource for Medical Assistant I, follows established workflows to facilitate efficient patient care, prepares patients for examinations, and performs and documents vital signs and risk screenings.
• Assists providers with procedures, performs routine clinical tests, provides patient education materials, and ensures equipment and supplies are properly maintained.
• Administers select medications and injections under direct supervision of a provider, participates in vaccination programs, and assists with front desk operations.
• Enhances the patient and family experience by informing of possible delays and addressing potential barriers to a positive experience, reporting safety concerns, and participating in personnel skill and competency development.