Medical Assistant II, PRN

Patient Experience

Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
Follows communication protocols.
Responds to customer questions/concerns/complaints and attempts resolution.
Pursues service recovery when customer’s expectations have not been met.

Primary Responsibilities

• Fulfills job duties requiring access to medication storage areas and to transport medications to/from medication storage and delivery areas.
• Participates in day-to-day operations and patient flow.
• Acts as a resource for Medical Assistant I.
• Collaborates, teams, communicates, is accountable, provides excellent customer service, and demonstrates advanced knowledge of clinical skills.

Active Participant in Clinic Huddles/Staff Meetings

Participates in medical assistant skill development and competency evaluation.

Assists with Front Desk Operations

• Affords patient check-in and check-out assistance.
• Scans and files patient records.
• Answers patient phone calls.
• Discloses fees to patients.
• Remediates or escalates potential barriers to a positive patient experience.

Enhances Patient and Family Experience

• Informing of possible delays.
• Remediating or escalating safety concerns.

Adminstrative Duties

• Timely review of business communication, such as In Basket, email, and telecommunications.
• Maintains a safe environment of care and reports safety concerns.

Knowledge, Skills And Abilities

• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.

Education and Experience

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• One year of supervised work experience in a medical assisting field within the last 3 years, or two years of supervised work experience in a medical assisting field within the last 5 years.

Current BLS Certification

Required.

Medical Assistant Certification

PREFERRED.