Medical Assistant II, Primary Care, Centreville

Patient Experience

Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
Follows communication protocols.
Responds to customer questions/concerns/complaints and attempts resolution.
Pursues service recovery when customer’s expectations have not been met.

Primary Responsibilities

• Gathers and documents brief history and chief complaint in the medical record.
• Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Act as a clinical resource for Medical Assistant I.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.
• Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
• Reports out of range values in vital signs and risk screening to the provider.
• Auxiliary in providing care appropriate to the patient populations(s) served.
• Assesses data reflective of the patient's requirements relative to population-specific and age specific needs.
• Provides the care needed as described in the unit/area/department policies and procedures.
• Is aware of social drivers of health as they impact overall health of the patient and the community.
• Participate in medical assistant skill development and competency evaluation.
• Participates in practice-based process improvement efforts.
• Active participant in clinic huddles/staff meetings.
• Maintains a safe environment of care and reports safety concerns.

Work Experience

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.

Education and Experience

• Current BLS certification.
• Medical Assistant Certification preferred.