Medical Assistant III, Primary Care, Centreville

Patient Experience

Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
Follows communication protocols.
Responds to customer questions/concerns/complaints and attempts resolution.
Pursues service recovery when customer’s expectations have not been met.

Primary Responsibilities

• Gathers and documents brief history and chief complaint in the medical record.
• Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Fulfills established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.
• Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
• Reports out of range values in vital signs and risk screening to the provider.
• Assists provider with procedures.
• Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs.
• Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre-printed patient education / material as directed by the provider.
• Performs high-level disinfection of equipment, instruments, and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
• Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations(s) served. Assess data reflective of the patient’s requirements relative to population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures. Is aware of social drivers of health as they impact overall health of the patient and the community.
• Participates in medical assistant skill development and competency evaluation.
• Participates in practice-based process improvement efforts.
• Active participant in clinic huddles/staff meetings.
• Maintains a safe environment of care and reports safety concerns.

Work Experience

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years).
• Current National certification through AAMA, NHA, AAH or AMT.
• Certification Includes: Certified Medical Assistant, Certified Clinical Medical Assistant, Registered Medical Assistant.
• Three (3) years of medical assisting and medical practice experience.
• Current BLS certification.