Medical Assistant II - Outpatient Dermatology Clinic

About the role

We are searching for a Medical Assistant II for our Outpatient Dermatology Clinic at The Medical Center. The successful candidate will provide patient care and excellent customer service in a fast‑paced healthcare setting and will assist in coordinating workflow and provider schedules to effectively manage patient care.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

• Respond to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems.
• Perform patient registration procedures per clinic process.
• Utilize the patient management system to mark the arrival of patients and open accounts.
• Change status of all non‑arrived patients daily to reflect canceled, no‑show, or rescheduled status.
• Prioritize patients to be roomed based on appointment and arrival times and other clinic procedures.
• Assist, as needed, licensed staff with the non‑financial aspects of the inpatient admission process.
• Assist with patient escorts and help with paperwork as needed.
• Assist in the collection and documentation of patient/family data, including biophysical and psychosocial information, according to clinic scope.
• Report abnormal or out‑of‑range data to RN or provider.
• Ensure that requisitions have necessary clinical, demographic, billing, and payor information.
• Monitor patient flow and fill in or assign staff as necessary to avoid bottlenecks and assure minimal patient wait time.

Qualifications

• One of the following certifications is required:
  • CCMA – Certified Clinical Medical Assistant (certificate from the National Health Career Association)
  • CMA‑AAM – Certified Medical Assistant (American Association of Medical Assistants)
  • EMT – Certified Emergency Medical Technologist (Texas Department of State and Health Services)
  • EMT‑A – Certified Advanced Emergency Medical Technologist (Texas Department of State and Health Services)
  • EMT‑B – Certified Emergency Medical Technologist‑Basic (Texas Department of State and Health Services)
  • EMT‑I – Certified Emergency Medical Technologist‑Intermediate (Texas Department of State and Health Services)
  • EMT‑P – Certified Emergency Medical Technologist‑Paramedic (Texas Department of State and Health Services)
  • LIC‑PAR – Licensed Paramedic (Texas Department of State and Health Services)
  • NCMA – National Medical Assistant Certification (National Center for Competency Testing)
  • NRCMA – Nationally Registered Certified Medical Assistant (National Association of Health Professionals)
  • RMA – Registered Medical Assistant (American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants)
• 2 years of related experience required.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. Our comprehensive health‑care network includes the primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties, the Jan and Dan Duncan Neurological Research Institute, the Feigin Tower for pediatric research, Texas Children’s Pavilion for Women, Texas Children’s Hospital West Campus, Texas Children’s Hospital The Woodlands, and Texas Children’s Hospital North Austin.

We also operate Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary‑care network in the country; Texas Children’s Urgent Care clinics; and a global health program delivering care to children and women worldwide. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the nation’s largest and most diverse pediatric programs.