Medical Assistant II - Otolaryngology (Adult)

Location: Creve Coeur, MO 63141. Scheduled hours: 40 per week.

About the Role

Washington University Department of Otolaryngology (Ear, Nose, and Throat) ambulatory clinics are seeking a Medical Assistant, Level II, for our BJWCH campus clinical office. This role offers a 4-day, 10-hour schedule option and a bonus incentive program. We prioritize excellent patient care from the moment a patient walks in the door, working in a multidisciplinary setting to address a wide range of challenges. Medical Assistants collaborate with providers and clinical staff to create a patient-centric experience, with opportunities for growth and a promotional pathway.

Responsibilities

• Patient Care Duties:
  • Interact directly with patients in a clinic setting, completing clinical tasks such as obtaining vital signs, conducting EKGs, phlebotomy, and verifying medications.
  • Prepare for office hours by obtaining charts, scheduling tests, and preparing exam rooms.
  • Assist with examinations, procedures, and lab tests.
  • Assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
  • Administer medications under the order of physicians or nurse practitioners, including vaccines and intramuscular/subcutaneous injections.
• Communication and Documentation:
  • Direct patient flow, assist with special procedures/treatments, and complete requisitions.
  • Route phone messages, patient questions, and telephone communications to appropriate personnel.
  • Assist with care coordination by calling patients with test results, scheduling appointments, surgeries, diagnostic procedures, and admissions.
  • Monitor new and return patient contacts, including scheduling and follow-up appointments.
  • Complete necessary paperwork and documentation in a timely manner.
  • Answer basic questions from patients/families regarding treatments, diagnoses, and procedures.
  • Complete requisitions/orders per WashU guidelines.
• Equipment and Supplies:
  • Monitor supply inventory to ensure adequate supplies, equipment, or garments are available and comply with regulations.
  • Clean and stock exam rooms and sterilize instruments.
• Other Functions:
  • Maintain required HIPAA compliance and participate in in-services, staff programs, continuing education, and cross-training.
  • Comply with OSHA, state, and federal regulatory standards.
  • Participate in quality improvement activities to ensure appropriate clinical outcomes.
  • Perform other duties as assigned.

Working Conditions

• Normal office environment with exposure to blood-borne pathogens; requires protective devices.
• Direct patient care setting.
• Physical effort includes sitting, standing, walking, bending, crouching, stooping, and occasional lifting (25 lbs. or less).
• Use of office and clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.
• One of the following certifications or professional licenses (in-person proctored exams only):
  • Basic Life Support (American Heart Association or American Red Cross)
  • Certified Clinical Medical Assistant (CCMA) – NHA
  • Certified Medical Assistant (CMA) – AAMA
  • Licensed Practical Nurse – Illinois or Missouri
  • Registered Medical Assistant (RMA) – AMT
  • Registered Nurse – Illinois or Missouri
• Registered or Certified Medical Assistant with six months of related work experience (e.g., military medic, EMT, Nurse’s Aide, physical therapy/nurse technician, certified athletic trainer).
• Graduate of an accredited nursing program (RN/LPN) or comparable allied health training program with a minimum of one year of relevant experience may substitute for certification.
• Proof of Medical Assistant certification/registration with successful completion of a certification exam (online proctored exams are not sufficient) within six months of hire.

Preferred Qualifications

• Graduate of an accredited Medical Assistant Program.
• Two years of Medical Assistant experience.
• Skills in anatomy, clinical care, communication, cross-functional teamwork, EKG, EMR (Epic EHR), HIPAA compliance, interpersonal communication, medical terminology, OSHA compliance, patient care, patient medications, phlebotomy, physiology, and vital signs.

Pay

Salary range: $17.89 - $26.35 per hour.

Benefits

• Personal:
  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U-Pass for eligible employees.
  • Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness:
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and courses.
  • Employee Assistance Program (EAP) and financial resources.
  • Access to dietitians.
• Family:
  • 4 weeks of caregiver leave to bond with a new child.
  • Family care resources for childcare and adult care.
  • Tuition coverage for employees and dependents (100% at WashU and 40% elsewhere after seven years).