Medical Assistant II, Gastro, Easton

Primary Responsibilities

• Prepares patient for exam by the health care provider.
• Performs and documents vital signs.
• Updates the chart with relevant medical history.
• Affords assistance with front end operations including check in, check out, scheduling, answering phones, chart maintenance, etc.

Patient Experience

• Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
• Follows communication protocols.
• Responds to customer questions/concerns/complaints and attempts resolution.
• Pursues service recovery when customer’s expectations have not been met.

Clinical Duties

• Gathers and documents brief history and chief complaint in the medical record.
• Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Act as a clinical resource for Medical Assistant I.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.
• Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
• Reports out of range values in vital signs and risk screening to the provider.
• Assists provider with procedures.
• Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs.
• Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre-printed patient education / material as directed by the provider.
• Performs high-level disinfection of equipment instrument and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
• Safeguards equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations(s) served.
• Assesses data reflective of the patient's requirements relative to population-specific and age specific needs.
• Provides the care needed as described in the unit/area/department policies and procedures.
• Aware of social drivers of health as they impact overall health of the patient and the community.
• Participate in medical assistant skill development and competency evaluation.
• Participates in practice-based process improvement efforts.
• Active participant in clinic huddles/staff meetings.
• Maintains a safe environment of care and reports safety concerns.

Additional Duties

• May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command.
• Timely review of business communication, such as In Basket, email, and telecommunications.
• Plays active role in compliance with regulatory and practice and/or hospital policy requirements.
• Performs other duties as assigned.
• Travel may be required based on coverage needs.

Work Experience

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.

Education and Experience

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Special circumstances to consider an exception may include:
• (1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years).

Knowledge, Skills And Abilities

• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.