Medical Assistant II (CMA/RMA)

Responsibilities

• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Affords assistance to providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately documents clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.
• Maintains inventory levels and prepares examination or procedure rooms with required supplies and equipment.
• Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.

Requirements

• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to work independently and as part of a team.
• Proficiency in using electronic health record systems and other clinical software.
• Knowledge of infection control practices and safety protocols.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Valid Florida Medical Assistant license or equivalent certification.
• Current CPR certification.