Medical Assistant II

Job ID and other metadata omitted for brevity.

Requirements

• Pediatric experience is required.
• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Current BLS certification.
• Medical Assistant certification.

Preferred:

• 1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years.

Schedule

• Full-Time, Days
• Mon and Tues: 07:30am–6pm
• Wed–Fri: 07:30am–4pm

Responsibilities

Patient Experience

• Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
• Follows communication protocols.
• Responds to customer questions/concerns/complaints and attempts resolution.
• Pursues service recovery when customer’s expectations have not been met.

Clinical Duties

• Gathers and documents brief history and chief complaint in the medical record.
• Accurately completes and documents patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Acts as a clinical resource for Medical Assistant I.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.
• Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
• Reports out of range values in vital signs and risk screening to the provider.
• Assists provider with procedures.
• Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs.
• Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre-printed patient education/material as directed by the provider.
• Performs high-level disinfection of equipment, instruments, and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms, maintaining necessary supplies in clinical area.
• Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient population(s) served.
• Assesses data reflective of the patient's requirements relative to population-specific and age-specific needs.
• Provides the care needed as described in the unit/area/department policies and procedures.
• Is aware of social drivers of health as they impact overall health of the patient and the community.
• Participates in medical assistant skill development and competency evaluation.
• Participates in practice-based process improvement efforts.
• Actively participates in clinic huddles/staff meetings.
• Meets all competencies in medical assistant roles specific to the practice site.
• Works independently and serves as a resource for others.
• May precept new medical assistants and students within practice development.
• Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/or practice policy.
• Assists in the vaccination programs, including giving injections and tracking data in an approved database.

Administrative Duties

• May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command.
• Timely review of business communication, such as In Basket, email, and telecommunications.
• Plays active role in compliance with regulatory and practice and/or hospital policy requirements.
• Maintains a safe environment of care and reports safety concerns.

Additional Duties

• Participates in personnel skill and competency development and training as requested by practice manager.
• Responsible for self-learning; attends educational offerings and in-services independently.
• Performs other duties as assigned.

Skills

• Knowledge of aseptic and sterile techniques.
• Knowledge of blood and body fluid precautions.
• Ability to perform basic clinical skills such as obtaining vital signs.
• Ability to communicate effectively with patients, team members within the practice, and other members of the organization.
• Demonstrates ability to work on a team and effectively communicate with colleagues and patients.

Pay

$20.47 - $28.64 per hour