Medical Assistant I (Bilingual Creole)

About ClareMedica

At ClareMedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives. We foster employees’ growth and wellness, supporting their full potential and value with resources, training, benefits, and competitive compensation.

Responsibilities

• Provide ancillary clinical support to clinic providers to ensure patient care is delivered effectively and efficiently through collaboration with the primary care provider (PCP) and other medical assistants.
• Prepare patients for examinations, including taking vital signs, recording patient history, drawing blood per PCP orders, and authorizing prescription refills.
• Manage inventory of medical supplies and equipment, and maintain clean and safe clinical areas.
• Provide health education for patients under the provider’s direction.
• Assist providers with patient examinations, therapeutic measures, and procedures.
• Perform routine screening tests and explain treatment procedures and physicians' instructions to patients.
• Monitor and record physiological measurements, and provide treatment to patients per protocols.
• Observe patients and report changes in patient conditions to the PCP or other clinical personnel.
• Perform tasks within the scope of educational preparation and permitted by policies and guidelines.
• Request and coordinate radiographic and/or laboratory studies as directed by the healthcare provider.
• Order, prepare, and generate appropriate medical records.
• Receive, screen, and coordinate telephone calls from patients and healthcare providers.
• Provide health coaching to a defined group of patients and follow up with them.
• Maintain supplies, equipment, and sterilize instruments while practicing OSHA safety standards.
• Process patient phone messages, return calls, and route them appropriately.
• Handle fax-related tasks, including dividing, attaching, and finalizing documents.
• Perform other duties as assigned or modified at the manager’s discretion.

Requirements

• High school diploma or equivalent education (GED) required.
• Graduate of an approved training class for Medical Assistants preferred.
• Minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment. Documented clinical rotation training can substitute for work experience.
• Current Cardiopulmonary Resuscitation (CPR) for Health Care workers or Basic Cardiac Life Support (BCLS) certification preferred.
• Compliance with HIPAA regulations and maintaining strict confidentiality of client information.
• Compliance with Infection Control, Standard Precautions, and OSHA standards for healthcare professionals.
• Experience working with geriatric patients is a plus.
• Exceptional oral and written communication, time management, and organizational skills.
• Ability to communicate professionally and courteously with employees, patients, and others.
• Problem-solving mindset focused on patient care and team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to remain calm in busy or stressful situations.
• Strong listening skills.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and other word-processing, spreadsheet, database, email, and presentation software.
• Typing speed of at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively both independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Detail-oriented to ensure accuracy of reports and data.
• Proficiency in problem-solving, multitasking, and following instructions.
• Ability to read, write, and effectively communicate in English.
• Bilingual (Creole) is required.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.