Medical Assistant I

About the Role

Vera Whole Health is seeking a dependable, patient-focused Medical Assistant to support our providers and deliver exceptional patient care. This role is ideal for someone who enjoys building relationships with patients, thrives in a collaborative environment, and is committed to providing outstanding service and clinical excellence. The Medical Assistant will support 2-4 providers and play an essential role in both clinical and administrative workflows across our care centers.

Important Requirements

• Must be willing to work at all four Vera Whole Health care centers: Polaris, Dublin, Easton, and Westerville, OH
• Locations are within approximately 20 minutes of one another
• Work location schedules are provided 3-4 weeks in advance
• 1-2 years of Medical Assistant experience required
• Must have experience with phlebotomy/lab draws, injections and immunizations, and customer service
• Reliable attendance is essential
• Comfortable working in a fast-paced environment with multiple providers

Key Responsibilities

• Patient Care: Room patients and complete intake procedures; obtain and document manual vital signs in the EMR; assist providers during examinations and office-based procedures; administer immunizations, injections, and oral medications; perform phlebotomy and prepare specimens for laboratory testing; process labs, swabs, and other patient samples; observe and document patient responses to treatments and procedures; provide patient education and support preventive care initiatives; track referrals, preventive care needs, and follow-up items; conduct patient outreach related to referrals, care gaps, and records requests
• Clinical & Administrative Support: Manage provider inboxes and patient communications; complete prior authorizations and required documentation; make outgoing calls to patients regarding appointments, referrals, and follow-up care; document accurately within the electronic medical record (EMR); assist with appointment scheduling and patient registration as needed
• Clinic Operations: Manage patient flow throughout the care center; prepare exam and procedure rooms using sterile and aseptic techniques; maintain inventory and restock clinical supplies; support front desk operations and answer multi-line phones when needed; serve as a professional representative of Vera Whole Health
• Compliance & Quality: Maintain HIPAA compliance and patient confidentiality; follow OSHA, CLIA, infection prevention, and safety guidelines; complete quality assurance controls and documentation requirements; participate in quality improvement initiatives
• Team Collaboration: Participate in team meetings and daily huddles; collaborate with providers and clinic staff to achieve patient care goals; support onboarding, training, and competency activities as needed; perform additional duties as assigned

Qualifications

Required:

• 1-2 years of Medical Assistant experience
• Experience performing phlebotomy/lab draws
• Experience administering injections and immunizations
• Experience working in an EMR system
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Reliable transportation and flexibility to work at all four locations
• Must provide proof of a negative/cleared TB test completed within the past 12 months

Preferred:

• Experience in primary care, family medicine, or value-based care environments
• Experience with prior authorizations and referral management
• Knowledge of sterilization, autoclaving, and infection-control practices

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off (PTO)
• 13 Paid Holidays

Pay

$24.00 per hour

Schedule

Full-Time: Monday-Friday, 7:30 AM - 4:30 PM