Medical Assistant I

About the role

MA provides patient care under the direction of a physician by performing specific services and attending to the patient's personal needs and comfort.

Responsibilities

• Answer telephones and greet patients in a professional, courteous, and caring manner.
• Perform front desk check-in/out, collect copayments and payments on patient balances, and schedule patients.
• Properly and systematically update patient medical records and information in the NextGen Electronic Health Records (EHR) system.
• Assist in coordinating (scheduling appointments) and conducting patient care from pre-visit through post-visit.
• Show patients to the examination rooms and prepare them for the physician.
• Take medical histories and record vital signs.
• Thoroughly communicate and explain treatment procedures to patients using effective and appropriate communication skills received from training.
• Assist the physician during the examination and procedures, handing instruments and materials, or performing such tasks as giving injections and removing sutures, changing sterile and non-sterile dressings.
• Collect and prepare laboratory specimens; perform “in-house” laboratory tests on premises.
• Dispose of contaminated supplies; sterilize medical instruments; prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Promote patient and family understanding of the educational content and their involvement in the plan of care, and document this in the patient record. Provide patients with recommended web-based resources.
• Prepare and administer medications as directed by a physician; conduct a medical reconciliation to compare the medicines the patient is currently taking with those about to be provided to avoid harmful interactions.
• Ensure that the medical visit is accurately and precisely documented in the patient's EHR.
• Provide patients with information concerning the availability of care during after-hours as needed.
• Participate in workflow meetings and Quality Improvement (QI) meetings to assist in the continuous refinement of patient care continuity.
• Remain current and up to date on population health data; attend in-house training and lectures to understand trends.
• Telephone prescriptions to a pharmacy; authorize drug refills as directed.
• Perform other clinical functions as delegated and supervised by the physician.
• Prior authorizations.

Physical Demands: Standing, sitting, walking, stooping, stretching, reaching, kneeling, talking, lifting. Controlled setting with direct interactions with patients and staff in person and by phone.

Work Environment: In an office, a climate-controlled setting with direct interactions with patients and staff in person and by phone.

Requirements

Minimum Qualifications: Graduation from an accredited Certified Medical Assistant program. Pediatric MA experience preferred.

Skills

• Solid understanding of medical terminology through formal education or hands-on training.
• Proficient in Microsoft Teams, Outlook, and general office software.
• Strong ability to communicate and adapt care to the needs of diverse patient populations (pediatric, adolescent, adult, and geriatric).
• Demonstrates excellent verbal and written communication skills and consistently provides top-tier patient care.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Able to problem-solve independently, think critically, and follow through on tasks without constant supervision.
• Quick to learn new processes and adapt to change with a positive, solutions-focused mindset.
• Works well in a team environment while also being self-motivated and proactive in individual responsibilities.
• Shows up consistently and on time—reliability and accountability are essential to team success.

Benefits

• 401(k)
• AD&D insurance
• Dental Insurance
• Health Insurance
• Health savings account
• Life insurance
• Vision insurance