Medical Assistant I

About ClareMedica

At ClareMedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives. We foster employees’ growth and wellness, supporting your full potential and value with resources, training, benefits, and competitive compensation.

Essential Functions

The primary responsibility of the Medical Assistant is to provide ancillary clinical support to the clinic providers to ensure patient care is delivered in an effective and efficient manner. This is accomplished by working collaboratively with the primary care provider (PCP), teamwork among other medical assistants, and effective communication. The medical assistant provides compassionate, competent care and is a patient advocate for quality while complying with legal regulations (OSHA, HIPAA, Universal Precautions, etc.) and company policies.

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Assists providers with patient examinations, therapeutic measures, and procedures.
• Prepares patients for examinations and performs routine screening tests; explains treatment procedures and physicians' instructions to patients.
• Monitors and records physiological measurements; provides treatment to patients per protocols.
• Observes patients and reports any changes in patient conditions to the PCP, clinician, specialist, or other clinical personnel.
• Performs tasks within the scope of educational preparation, knowledge, and permitted by policies and guidelines.
• Requests and coordinates radiographic and/or laboratory studies per treatment protocols or as directed by the healthcare provider.
• Orders, prepares, and generates appropriate medical records.
• Receives, screens, and coordinates telephone calls from patients and healthcare providers.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices and follows up with coached patients.
• Maintains supplies, equipment, stocks, and sterilizes instruments; practices OSHA safety standards.
• Processes patient phone messages, returning calls, and routing them to other team members as appropriate.
• Handles, divides, attaches, and finalizes all fax-related tasks.
• Performs other duties as assigned and modified at manager’s discretion.

Requirements

• High school diploma or equivalent education (GED) required.
• Graduate of an approved training class for Medical Assistants preferred.
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar in a hospital, medical clinic, or comparable environment OR documented clinical rotation training can be substituted for work experience.
• Maintenance of current Cardiopulmonary Resuscitation (CPR) for Health Care workers or Basic Cardiac Life Support (BCLS) certification preferred.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
• Complies with Infection Control, Standard Precautions, and OSHA standards for the healthcare professional.
• Experience working with geriatric patients is a plus.
• Exceptional oral and written communication skills, time management skills, and organizational skills.
• Ability to communicate professionally and courteously with employees, patients, and others.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to act calmly in busy or stressful situations.
• Demonstrated strong listening skills.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Proficient skills in Microsoft Office Suite products (Word, PowerPoint, Outlook, Excel) and other word-processing, spreadsheet, database, email, and presentation software.
• Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Detail-oriented to ensure accuracy of reports and data.
• Proficiency with problem-solving, multitasking, and carrying out instructions.
• Ability to read, write, and effectively communicate in English; bilingual is a plus.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.

Supervisory Responsibilities

This position does not have supervisory responsibilities.