MEDICAL ASSISTANT I

About the Role

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The Medical Assistant I provides physician support services and ensures that clinic flow runs smoothly, handling both administrative and clinical tasks such as registering patients, assisting with examinations, performing basic laboratory screenings, and maintaining patient records.

Qualifications

• High School Diploma or equivalent
• Minimum of six (6) months to one (1) year of experience as a Medical Assistant and receptionist in a healthcare setting
• Current valid certification as a Medical Assistant
• Excellent telephone patient service skills
• Knowledge of patient billing procedures and insurance verification
• English/Spanish bilingual preferred
• Strong analytical, employee relations, and interpersonal skills
• Excellent writing, business communication, editing, and proofreading skills
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Proactive, self-motivated, able to work independently as well as on a team with sound independent judgment
• Ability to maintain a high level of confidentiality and professional demeanor, positively representing the organization at all times
• Ability to establish and maintain positive and professional working relationships
• Ability to organize and set priorities, adjusting quickly as circumstances dictate
• Must be able to be at work regularly and on time
• Dynamic self-starter with demonstrated ability to work independently or in a group setting
• Can-do attitude with attention to detail
• Ability to type a minimum of 35 WPM with minimal errors
• Good computer skills using Microsoft Office and ability to use Axis departmental systems
• Ability to use office equipment (copier, fax, etc.)

Responsibilities

• Greet patients and agency visitors, direct individuals to appropriate location and services, and be courteous, polite, and helpful at all times when representing Axis Community Health
• Respect and maintain privacy and dignity of agency clients, assuring client confidentiality per HIPAA regulations
• Register patients according to agency protocols and schedule appointments according to established procedures
• Determine financial status of patients and their eligibility for Axis Community Health services
• Assist patients in completing appropriate forms accurately, documenting all information according to Axis protocols
• Provide clinical support services for the assigned department/provider
• Prepare patients for examinations according to Axis protocols and document all findings and related information
• Perform basic laboratory screenings according to agency protocols
• Perform injections under the supervision of a Registered Nurse
• Provide clerical support, including preparing patient records for visits, filing laboratory and other patient reports in the medical record, and maintaining all forms necessary for clinical services
• Clean and sterilize instruments according to protocol
• Complete all laboratory and autoclave control procedures according to protocol
• Prepare the clinical area prior to the start of each clinic
• Assist all members of the clinical team as requested
• Maintain the assigned department, ensuring equipment is in working order, area is clean and well-maintained, and sufficient supplies are available for office and clinical operations
• Maintain cleanliness of all department and patient areas before, during, and after clinic
• Participate in staff meetings, attend other meetings and training events as assigned
• Perform other related duties, responsibilities, and special projects as assigned

Benefits

• Employer paid health, dental, and vision benefits to the employee
• Option to participate in a 403(B) retirement plan with employer matching contribution
• Partial educational reimbursement
• 12 paid holidays
• Accrued paid time off with each pay period
• Employee discount programs
• Colleague Referral Bonus Program