Medical Assistant - General Medicine
About us
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
Role Overview and Purpose
The Medical Assistant- General Medicine will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will communicate with patients and perform clinical services to ensure high quality patient care in a fast-paced environment.
Responsibilities
- Communicates and performs clinical care services with patients
- Takes patient vital signs and obtains patient intake information
- Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
- Discusses patient needs and provides education and resources to patients directly
- Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures
- Captures provider information for patient visits, including diagnostic images, labs, and required screenings
- Aids other providers and care teams in women’s health, pediatrics, and general medicine departments as needed
- Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
- Communicates with patients via telephone or email under the direction of a provider or Registered Nurse
- Provides patients with requested documents after review to ensure forms are complete, accurate, and executed by the provider
- Completes ongoing/annual training for position compliance
Requirements
- High school diploma or GED required
- Valid medical assistant certificate from an accredited program required
- Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment
Qualifications (Knowledge, Skills and Abilities)
- Familiarity with medical procedures and terminology
- Proficiency with electronic health records system experience preferred
- Intermediate computer and data entry skills
- Must use sound judgment to anticipate needs of patients and providers
- Flexibility with changing priorities and time sensitive deadlines
- Use emotional and cultural intelligence to provide appropriate communication and patient care
- Bilingual English/Spanish, English/Farsi, or English/Arabic preferred - must be able to pass Language Proficiency Test if bilingual skills are needed
- Ability to successfully manage multiple tasks simultaneously
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
- Ability to lift/carry 15 lbs/weight
- Ability to stand for long periods of time
Compliance (Safety & HIPAA)
- Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
- Maintain current knowledge of policies and procedures as they relate to safe work practices
- Follow all safety procedures and report unsafe conditions
- Use appropriate body mechanics to ensure an injury free environment
- Be familiar with location of nearest fire extinguisher and emergency exits
- Follow all infection control procedures including blood-borne pathogen protocols
- Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
- Report all behavior and/or activity that are unethical, fraudulent, or unlawful
Benefits
- Partially company paid Medical, Dental, and Vision Plans
- Two plus weeks of vacation
- Nine Holidays including two Floating Holidays of your choosing
- Sick/Personal time
- Volunteer Time Off (VTO)
- 403b Retirement plan (similar to a 401k)
- optional Health and Wellness events
- and much more!
Pay Range
$24.95 - 34.93 per hour, depending on experience