Medical Assistant - Gen Med

ROLE OVERVIEW AND PURPOSE

The Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will communicate with patients and perform clinical services to ensure high quality patient care in a fast-paced environment.

Responsibilities

• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures
• Captures and documents clinical treatment plans for patients as directed by the provider
• Coordinates provider workflows to ensure efficient patient care
• Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs and required screenings
• Aids other providers and care teams in women’s health, pediatrics and general medicine departments as needed

Provider and Team Support

• Supports the workflow of providers and care teams
• Aids in obtaining necessary information for patient visits
• Assists with administrative tasks as needed

Clinical Administration

• Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
• Communicates with patients via telephone or email under the direction of a provider or Registered Nurse
• Provides patients with requested documents after review to ensure forms are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance

Qualifications

• High school diploma or GED required
• Valid Medical Assistant certificate from an accredited program required
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment
• Bilingual English/Spanish highly preferred
• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time sensitive deadlines
• Uses emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplifies compassion to patients and team members
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner