Medical Assistant - Front/Back Swing, Multi-Specialty, (Novato/Petaluma/Sonoma), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties. The organization attracts healthcare professionals who value the combination of academic medicine and personalized care.

About the role

The Medical Assistant - Front/Back Swing, under the supervision of the Clinical Lead and Practice Leader, assists in delivering healthcare and patient care management. This role supports providers within scope of practice to ensure quality patient care, including gathering patient information, assessing requests, obtaining vitals, assisting with procedures, and reprocessing instruments.

Responsibilities

• Room patients, obtain vital signs, document reason for visit, symptoms, frequency, and severity.
• Provide courteous and compassionate care; document all required information in the electronic medical record (Allscripts Experience preferred), including Meaningful Use data, Pay for Performance data, and ACO-related information.
• Administer injections, immunizations, and other patient care services as ordered by the provider.
• Assist during medical procedures.
• Manage communication and correspondence, including lab results, prescription management, and referrals using electronic medical records and task lists.
• Recognize urgent medical needs and triage care appropriately.
• Provide patients with accurate information and address questions or concerns.
• Maintain patient records and confidentiality.
• Complete referrals accurately.
• Disinfect exam rooms and patient areas between visits and at the end of the day.
• Assist with clinic upkeep, including daily cleaning and supply ordering/inventory.
• Answer telephones in a cheerful manner and schedule appointments.
• Take and manage patient messages using electronic medical records.
• Greet and check in patients; address requests and inquiries.
• Resolve patient concerns and assist with insurance verifications, authorizations, and explanations.
• Return calls as necessary and perform various assigned administrative tasks.

Requirements

• High school diploma or General Educational Development (GED) certificate.
• Medical Assistant certification from an accredited program (e.g., NHA, AMCA).
• BLS Certification (American Heart Association).
• At least one year of medical assisting experience in a physician’s office or clinical setting, or equivalent combination of training and experience.
• Reprocessing/procedural experience is highly preferred.

Skills

MarinHealth seeks candidates who model the C.A.R.E.S. standards: Communication, Accountability, Respect, Excellence, and Safety. These standards foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster is strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Pay

The pay range for this role is $28.00 - $31.21 - $36.41 per hour, compliant with applicable law. Individual pay is determined by skills, experience, qualifications, and internal/market equity. Positions covered by collective bargaining agreements follow those agreements.

Schedule

This is a full-time position with scheduled weekly hours of 40, working 8-hour day shifts.