Medical Assistant Float

Duties and Responsibilities

• Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.
• Work in cooperation with coworkers and supervisory staff in a constructive manner.
• Accept and benefit from constructive criticism.
• Provide excellent customer service.
• Type correspondence for doctors. Ensure typed documents are in proper format, accurate and completed within 24 hours of receipt of request.
• Make copies and/or fax documents for physician in accordance with HIPPA guidelines and TPC policies.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Obtain patient information as directed by physician from other agencies.
• Obtain patients laboratory results and recent medication sheet from their PCP.
• Obtain vital signs (blood pressure, temperature and weight).
• Follow-up with Case Managers to assure patients keep their lab appointments.
• Sort and distribute diagnostic test results.
• Fill out basic information on TDI forms, forward to physician for signature.
• Assist physicians and nurses with medication groups
• Maintain medication sample closet; review for expired medications. Call drug company representatives as needed and assist in drug disposal.
• Monitor and order urine screen supplies and assist with urine screens.
• Assist clinical supervision and staff as required.
• Medication Requests/Refills
• Process medication requests and ensure that all medication requests for the day are completed by end of shift.
• Call pharmacy to refill existing medication per physicians order.
• Conduct collateral coordination with primary care physicians as needed.
• Assist with scheduling of tests and treatments as requested by physician (ie: physicals, EKGs, etc.).
• Enter medical records that need to be pulled for the clients next appointment. (Request chart 48 hours in advance).
• Aid in smooth coordination of medication appointments for residential clients.
• Call insurance companies for authorizations needed as required.
• Respond courteously to consumers.
• Obtain vital signs such as blood pressure, temperature and weight.
• Advise physician of the arrival of their appointments and forward chart to physician.
• Answer incoming calls for physicians and other clinical staff as required and ensure messages contain correct spelling of names, phone numbers and brief message regarding the call.
• Place calls through to the appropriate staff person.
• Answer questions and investigate if answer is not known until resolution.
• Maintain patient confidentiality.
• Attend and participate in scheduled team meetings.
• Work a flexible schedule to include some evenings.

Requirements

• High School or GED Required
• Entry Level
• Medical Assistant Certificate and License preferred.
• Bilingual Spanish preferred.
• Must possess good typing skills as well as good spelling and grammar.
• Excellent communication skills required.
• General computer experience also required.
• Incumbent must be able to multitask.
• Sustained and consistent follow-up on required actions is necessary to be successful.
• Must be a team player with strong interpersonal skills.
• Requires assertive style to coordinate successful completion of responsibilities.
• Must be sensitive to the client population served by The Providence Center.