Medical Assistant - Family Practice

About the role

Nebraska Methodist Health System focuses on providing exceptional care to the communities they serve and the people they employ. This commitment is encapsulated in their culture, known as The Meaning of Care, which emphasizes helping families grow, making difficult diagnoses with compassion, exceeding patient needs, and celebrating personal health victories.

The Medical Assistant position at Methodist Physicians Clinic - North Streams offers competitive pay, excellent benefits, and a supportive work environment where employees make a real difference in their communities.

Responsibilities

• Joint (Floor and Phone) Medical Home
• Documents all lab, procedures, and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Affords Health Coaches by working patient lists and scheduling appointments as directed.
• Provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
• Educates/instructs patients according to provider's direction 98% of the time.
• Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
• Accurately records and reports patient's condition according to department policy 98% of the time.
• Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
• Maintains clean and organized work area according to department/provider protocol 99% of the time.
• Handles prescription renewals/inquiries to facilitate patient care.
• Discusses questions with provider and relays information to pharmacy.
• Handles prescription refills according to department/provider protocols 99% of the time.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
• Completes Age Specific Quiz annually.
• Floor Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
• Prepares exam rooms and medical equipment according to provider protocol 95% of the time.
• Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
• Prepares patient for exam by following provider protocol and company policies 95% of the time.
• Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
• Obtains provider requested tests, records, and lab work 95% of the time.
• Dispenses medications at the direction of a provider to patients.
• Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
• Aids and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
• Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
• Affords providers to facilitate patient treatment by ordering and scheduling tests as directed.
• Phone Answering
• Answers calls according to protocol at least 98% of the time.
• Returns phone messages according to protocol at least 98% of the time.
• Provides test results according to protocol at least 98% of the time.
• Pharmacy Refills
• Accurately completes pharmacy requests 100% of the time.

Requirements

• Completion of an approved Medical Assistant Program required.
• Program must include an externship/preceptorship in a clinical setting OR must have 6 months of current experience working in the capacity of a medical assistant.
• OR Currently enrolled in a nursing program with half of nursing courses completed required.
• Transcripts must be provided indicating classes have been passed.
• 6 months previous medical assistant experience preferred.
• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
• MEDICATION AIDE REGISTRY (MAR or MAR.40) required within 2 months of hire date.

Skills/Knowledge/Abilities

• Knowledge of medical terminology and procedures required.
• Skill to effectively manage time and prioritize tasks.
• Skill to proficiently type information into the computer to capture or detail information quickly.
• Ability to provide caring patient care services when talking with patients and their family members.
• Ability to critically listen to questions from patients and information from providers to convey information effectively.
• Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
• Ability to learn and proficiently navigate through computer programs that contain patient information.
• Strong verbal communication skills for positive interaction with providers, staff and patients required.
• Able to follow written and verbal instructions/directions required.
• Health Insurance Portability and Accountability Act (HIPAA) understanding.

Physical Requirements

• Weight Demands: Medium Work - Exerting up to 50 pounds of force.
• Physical Activity: Occasionally Performed (1%-33%): Climbing, Crawling, Kneeling, Sitting, Frequently Performed (34%-66%): Balancing, Carrying, Crouching, Distinguishing Colors, Keyboarding/typing, Lifting, Pulling/Pushing, Repetitive Motions, Stooping/bending, Twisting, Constantly Performed (67%-100%): Grasping, Hearing, Reaching, Seeing/Visual, Speaking/talking, Standing (Floor Only), Walking (Floor Only), Sitting (Phone Only).

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. Since its charter in 1891, service to their communities has been a top priority. They offer financial assistance, health education, outreach to diverse communities and populations, and other community benefit activities.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.