Medical Assistant, Early Embrace

About the role

We’re changing lives every day—for both our patients and our team members. The Care Promoter 1, Early Embrace is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. Duties vary by setting, size, location, and type. In addition to administrative duties, this role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. As an integral member of a Physician-lead Care Team, you’ll provide excellent and comprehensive primary care for a specific population of patients.

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist, and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist, and/or other clinical personnel.
• Performs non-critical medical and therapeutic procedures based on medical instructions.
• Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures, and performs other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks, and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses the ChenMed Rx system to support physician medication dispensing (authorized individuals only).
• Provides health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

Requirements

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT), or Paramedic.
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic required.
• BLS for Healthcare Providers required.
• Experience working with geriatric patients is a plus.
• EMR system experience preferred.

Skills

• Good business acumen and acuity.
• Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques, and methods.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Excellent interpersonal and customer service skills with a heart of compassion and empathy toward patients and families.
• Exceptional oral and written communication skills, time management skills, and organizational skills.
• Skilled in basic phone and computer operation.
• Ability to effectively collaborate and partner with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
• Mindset focused on resolving problems for patients and achieving team goals.
• Detail-oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time; flexible to work weekends as needed.
• Spoken and written fluency in English; bilingual (Spanish/Creole) a plus.

Pay

The posted pay range represents the base hourly rate for this position: $17.00 - $24.26. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Benefits

ChenMed offers comprehensive benefits, career development, and advancement opportunities. For more details, visit ChenMed Benefits.