Medical Assistant - Concierge Practice

What Your Day Looks Like

You'll Be the Heart of the Patient Experience

• Welcome every single patient like they're the most important person walking through the door — because to you, they are.
• Anticipate needs before they're spoken. A blanket before they ask. A status update before they wonder. A follow-up call before they have to chase one down.
• Guide patients through forms, history updates, and visit prep with warmth, patience, and discretion.
• Keep things moving with urgency and grace — patients should always feel informed, never forgotten.
• Turn every phone call and follow-up touchpoint into a moment of genuine connection and reassurance.
• Champion programs like "Call Us First," so patients always know exactly where to turn.

You'll Also Bring Real Clinical Skill to the Team

• Partner closely with physicians, providers, pharmacists, and specialists to keep care coordinated and on time.
• Take vitals, vision screenings, and patient histories accurately in eClinicalWorks (eCW).
• Perform EKGs, spirometry, venipuncture, skin punctures, strep screens, glucometer checks, and lab work.
• Support providers during exams, injections, wound care, minor procedures, and more — all within your scope.
• Relay provider orders, prep requisitions, process pharmacy requests, and flag urgent results immediately.
• Stay on top of daily charting, labs, prescriptions, and follow-ups for your assigned provider.

You'll Help Set the Standard for Clinic Excellence

• Keep exam rooms, labs, and shared spaces spotless, stocked, and guest-ready.
• Follow OSHA, HIPAA, and infection-control protocols without exception.
• Answer the phone like it's the most important call of the day — because to that patient, it is.
• Protect patient privacy with the discretion and professionalism it deserves.
• Jump in to support other clinic locations with the same concierge-level energy.
• Keep growing — through training, coaching, and feedback that sharpens both your clinical and hospitality skills.

What You Bring

• MEDICAL ASSISTANT CERTIFICATE OR 1+ YEAR OF HANDS-ON PATIENT-CARE EXPERIENCE OR AN EQUIVALENT MIX OF TRAINING AND EXPERIENCE
• A GENUINE PASSION FOR HOSPITALITY, SERVICE, AND MAKING PEOPLE FEEL CARED FOR
• WARM, POLISHED COMMUNICATION — IN PERSON, ON THE PHONE, AND IN WRITING
• SHPDENT ATTENTION TO DETAIL AND THE INSTINCT TO ANTICIPATE BEFORE BEING ASKED
• WORKING KNOWLEDGE OF MEDICAL TERMINOLOGY, BASIC MATH, AND SAFE VENIPUNCTURE TECHNIQUE
• BILINGUAL ENGLISH/SPANISH? BIG PLUS — BUT NOT REQUIRED

Why Join MyCare Concierge?

We believe healthcare should feel less like a waiting room and more like being welcomed home. We're building a team that takes as much pride in how care is delivered as what care is delivered — and we want people who feel the same way. If you're ready to bring your clinical skills and your service-first heart to a role that truly values both, we'd love to meet you. Apply today and help us redefine what exceptional healthcare feels like.