Medical Assistant, Certified - Merrimack Valley Internal Medicine, Chelmsford MA

About the role

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties: Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information; assists physicians with procedures and educates patients on specimen collection. Performs clerical or administrative duties in support of clinical operations. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. A senior level role requiring broad knowledge of operational procedures and tools obtained through extensive work experience and requiring vocational or technical education. Works under limited supervision for routine situations, problems typically are not routine and require analysis to understand, provides assistance and/or may lead and train entry level employees and may lead daily operation activities.

Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting. The position is a patient liaison through both clinical and administrative responsibilities. Plays an important role in the revenue cycle process, clinical operations, and patient experience. Responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice. May administer immunizations per clinic needs.

Schedule

• 40 hours weekly, Monday–Friday
• Shift options: 8:30 am–5:00 pm or 9:00 am–5:30 pm
• Location: Merrimack Valley Internal Medicine, North Chelmsford, MA 01863

Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA)
• Basic Life Support (BLS) Certification or obtain within three (3) months
• Two (2) years of Medical Assistant experience

Preferred Qualifications:

• Three (3) years of Medical Assistant experience
• Bilingual
• Experience with electronic medical record systems

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms
• Communicates delays to patients and providers
• Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no‑shows, absent providers) by making continual adjustments in room utilization and assignment
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history; may interview patient to obtain data
• Exercises a high degree of customer service in all interactions with patients, internal and external customers
• Provides a safe, comfortable, and clean environment for patients and families
• Escorts patient to exam room and prepares patient for provider visit (pediatric, adult, or geriatric)
• Checks to ensure patient comfort, privacy, and safety
• Ensures patient and personal safety
• Completes a fall risk assessment
• May sit with a patient who needs monitoring
• Prepares exam room for each patient in accordance with needs of patient’s visit
• Assists and/or chaperones providers/nursing with physical exams, treatments, and procedures as necessary
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient
• Performs collection of specimens and/or ensures necessary supplies and equipment are ready for the provider
• Performs Point of Care Testing (POC) as ordered including but not limited to urine dips, HCG testing, Strep A, HGB A1C, and glucose testing
• Performs quality control checks on equipment
• Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician
• Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting
• Ensures outside paperwork is scanned into patient’s electronic medical record
• Processes and tracks referrals and prior authorizations as requested/ordered by provider
• Notifies provider of patient requests for referrals and prescription renewals
• Stocks, maintains, and rotates medical supplies in clinic rooms daily according to clinic demands; monitors expiration dates
• Monitors medical supply inventory for clinic and orders medical supplies as needed
• Participates in unit‑specific quality improvement projects (e.g., hand‑washing audits, time‑outs, refrigerator/medication logs, daily/monthly code cart checks)
• Provides administrative support including coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing
• May administer immunizations as needed
• Trains and orients new medical assistants and precepts students
• May perform hand hygiene audits
• May be asked to cover satellite locations

Physical Requirements

• Occasional lifting of 30–35 pounds and turning of patients
• Prolonged standing and walking
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting
• Exposure to infectious disease and possible carcinogenic chemicals
• Exposure to blood‑borne pathogens
• Requires fine manual dexterity to lift and maneuver patients
• Requires visual and aural acuity necessary to monitor patient care

Skills & Abilities

• Demonstrates organizational skills and attention to detail
• Ability to prioritize work and complete tasks in a timely manner
• Works independently and accurately with excellent follow‑through
• Basic to moderate computer skills including documents, spreadsheets, e‑mail, automated scheduling software, and ability to navigate electronic medical record systems
• Ability to read, write, and spell in English to ensure accurate message taking and documentation
• Good interpersonal skills
• Knowledge and ability to use universal precautions and knowledge of patient handling
• Completes and passes competency exams in waived test list for practice
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process, including: knowledge of growth and development; ability to interpret age‑specific data and response to care; and provide age‑specific communication
• Maintains sensitive and confidential patient information according to HIPAA
• Capability to make decisions to ensure patient safety and promote quality patient care

Pay

Pay Range: $24.00 – $28.80 per hour based on full‑time equivalent. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with business goals. Beyond