Certified Medical Assistant | Internal Medicine

The South Bend Clinic supports you to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Schedule

40 hours weekly: Monday–Friday, 8:00 am–5:00 pm

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance
• Access to a mental health benefit at no cost
• Employer-provided life and disability insurance
• $5,250 tuition reimbursement per year
• Immediate 401(k) match
• 40 hours paid volunteer time off
• A culture committed to community engagement and social impact
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met

Responsibilities

• Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow
• Performs the technical component of the department's clinical procedures competently
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines
• Receives patients professionally in waiting area and rooms them per department protocol
• Maintains accurate/current logs for equipment (e.g., refrigerator temp, autoclave, eyewash, crash cart)
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen
• Applies knowledge of general insurance guidelines and requirements to help direct patient care
• Appropriately responds to emergency situations
• Cross-trains in other positions where appropriate as determined by manager
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards
• Performs other duties as assigned when appropriate
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures

Qualifications

• Certified Medical Assistant or non-certified with related expanded experience
• Team player, professional, and customer service oriented
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast-paced environment
• Able to work with diverse patient base of all ages
• Assist with clinical procedures specific to department
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP
• Able to anticipate the needs of the physician and require minimal supervision
• Prior experience is a plus

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.