Medical Assistant (Certified)

About the role

The Medical Assistant at State of the Heart Recovery plays a crucial role in delivering safe, efficient, and compassionate healthcare services within our behavioral health and substance use treatment programs. This position supports licensed medical providers by performing both clinical and administrative duties that ensure high-quality patient care, accurate documentation, and smooth clinic operations.

Responsibilities

• Prepare patients for examinations by obtaining vital signs, medical histories, and relevant health information
• Absorb and assist providers during medical exams and procedures, ensuring patient comfort and safety
• Perform routine clinical procedures such as EKGs, injections, blood draws, specimen collection, and wound care per protocol
• Administer medications and immunizations under provider supervision
• Accurately document patient care, observations, and clinical activities in the Electronic Medical Record system
• Collect, label, and process laboratory specimens in accordance with infection control standards
• Education patients on medications, treatment plans, and follow-up instructions
• Maintain clean, organized, and properly stocked exam and procedure rooms
• Schedule appointments, verify insurance eligibility, and process authorizations as needed
• Support clinic workflows through coordination with medical and administrative staff
• Maintain strict confidentiality and adhere to HIPAA and organizational compliance standards
• Perform other duties as assigned to support medical operations

Requirements

• Completion of an accredited Medical Assistant program
• Current certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Current CPR certification prior to first day of employment
• High school diploma or equivalent
• At least one year of clinical experience preferred, ideally in behavioral health or substance use treatment settings
• Proficiency with Electronic Medical Records and medical office software
• Knowledge of medical terminology, infection control practices, and HIPAA compliance
• Strong interpersonal, communication, and organizational skills
• Ability to work effectively as part of a multidisciplinary healthcare team

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation and Select Public Holidays)
• Family and Medical Leave in accordance with state and federal law