Medical Assistant: Bilingual (Spanish / English)- CA

About the role

At Esperanza Health Centers, you’ll be part of a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll contribute to making healthcare accessible, welcoming, and personalized.

Responsibilities

• Take patients’ vital signs, prepare patients for examinations, and provide instructions based on visit reasons.
• Perform initial interviews to gather pertinent medical history for use by healthcare providers.
• Absorb and document instructions from healthcare providers.
• Assist providers during examinations, procedures, and other direct care activities; obtain consent for procedures as needed.
• Administer immunizations and injections as ordered by the healthcare provider and document appropriately in the medical record.
• Collect and prepare specimens for laboratory analysis and complete necessary requisitions.
• Participate in daily care team huddles to support care coordination and patient flow.
• Collaborate with providers, nurses, and care coordinators to ensure continuity of care, particularly for chronic condition management.
• Communicate lab results to patients as instructed by providers and notify providers of abnormal results.
• Triage patient, physician, and pharmacy phone messages, and document all patient encounters.
• Attend and participate in meetings as assigned.
• Manage patient scheduling and registration, verify insurance, and assist with front desk duties when needed.
• Perform general administrative tasks such as copying, faxing, answering phone calls and making appointments.
• Provide coverage support at any Esperanza Health Center when needed during staffing shortages.
• Participate in community outreach events, such as health fairs, and represent the organization as needed.

Requirements

• Minimum 1 year of experience working in a clinical setting is required.
• A high school diploma or equivalent is required.
• Bilingual English and Spanish proficiency is required.
• Graduation from an accredited Medical Assistant program is preferred.
• A current Medical Assistant certification (CMA, RMA, or equivalent) is preferred.
• CPR certification preferred.
• Phlebotomy certification preferred.
• Knowledge of medical terminology.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team-based care model.
• Proficient in using Electronic Health Records (EHR) systems.
• Ability to work in fast-paced clinical environment requiring direct interaction with patients.