Medical Assistant – Back Office

About the Role

The Medical Assistant – Back Office supports efficient patient flow and performs various aspects of the back office patient visit within their scope of practice.

Responsibilities

• Support and monitor patient flow in the back office, including scrubbing appointments in advance to ensure necessary information is available.
• Assist in distributing patients, including walk-ins, and keep patients informed of wait times.
• Schedule patient appointments and follow up on "no-show" appointments.
• Understand general front office workflows and support the front office when needed.
• Review and update health records with patients, including current medications, medical, and surgical histories.
• Obtain vital signs and patient data, and initiate follow-up for specialty care referrals.
• Support dispensary functions, including prescription refills, logging medications, and handling pharmacy/patient calls.
• Complete clinical forms required for patient visits (e.g., patient assistance programs, PM-160’s, Staying Healthy Assessment forms).
• Maintain continuous communication within the patient care team.
• Prepare instruments, set up exam rooms, and obtain consent for medical procedures.
• Perform Quality Control of CLIA-waived screening equipment and conduct CLIA-waived screenings with proper documentation.
• Administer injections, perform standing orders, and conduct clinical indicators such as immunizations, foot screenings, and tuberculosis screenings.
• Perform specimen collection, preparation, labeling, and venipuncture procedures (if certified).
• Obtain and process medical record releases and scan documents into the electronic health record system.
• Document patient information in the electronic health record according to policy and training.
• Prepare, stock, and monitor supplies in exam rooms and labs.
• Discard biohazard waste and sharps, and perform weekly testing and cleaning of sterilization equipment.
• Maintain the mobile health unit, including weekly cleaning, restocking, dumping the septic tank, and refueling.
• Drive the mobile health unit to designated locations, maintain vehicle logs, and report safety or maintenance issues.
• Assist disabled passengers and children into and out of the vehicle.
• Adhere to PACE program policies and procedures if applicable, including regular attendance requirements.
• Perform other duties as assigned.

Requirements

• Effective June 1, 2026, candidates must possess work-related skills beyond high school, including formal written and verbal communication, computational, and computer skills.
• Proof of high school completion with a minimum GPA of 2.5 or a GED with a minimum score of 162.5. Higher education degrees with a stronger GPA may substitute.
• Two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
• For Back Office Medical Assistants in the PACE program: One year of documented experience working with the frail or elderly population.

Skills

• Ability to prepare complex documents in Microsoft Word, including tables, charts, and graphs.
• Proficiency in Microsoft Excel for data compilation, including formulas, functions, and lookup tables.
• Ability to create basic presentations in Microsoft PowerPoint.
• Strong written communication skills for compiling reports, correspondence, and documentation.
• Ability to convey technical information to non-technical audiences.

Licenses & Certifications

• Medical Assistant (MA) Certification required; certification from a medical doctor may be considered.
• Injection certification required; alternatively, a venipuncture, injection, and skin test certificate may be completed as part of initial job-specific competencies.

Physical Demands

• Regularly required to stand, walk, and use repetitive hand movements for typing and grasping.
• Frequently required to bend, twist, squat, climb, kneel, and reach above shoulder height.
• Ability to lift, carry, push, or pull items up to 10 lbs (e.g., charts, medical supplies, small equipment).

Pay

Hourly rate ranges from $21.25 to $29.33.