Medical Assistant

Job Summary

The Medical Assistant conducts face-to-face In-Home Health Evaluations in Members’ homes. This role focuses on accurate clinical data and sample collection, supporting telehealth visits with a delegating clinician, and ensuring that Members receive clear, helpful information and documentation following each evaluation.

Requirements

• Must be able to work in the following counties: Pulaski, Faulkner, Lonoke, and White
• Supervisory Responsibilities: None

Duties/Responsibilities

• Travel to Member homes to perform scheduled In-Home Health Evaluations as directed by the delegating clinician.
• Perform data collection, including vital signs and other evaluation data, as delegated and in compliance with Applicable Requirements and policies.
• Perform sample collection and shipping, including point-of-care or at-home diagnostic and/or preventive screenings as directed by the delegating clinician (e.g., estimated glomerular filtration rate (eGFR), urine albumin-to-creatinine ratio (uACR), hemoglobin A1c (HbA1c), fecal immunochemical test (FIT) kits), ensuring accurate labeling, handling, and timely shipment.
• Initiate and end video visits between the delegating clinician, the Medical Assistant, and the Member, ensuring all parties are connected, informed, and able to participate effectively.
• Complete leave-behind documents for the Member based on guidance communicated by the delegating clinician, ensuring information is clear, accurate, and easy for the Member and caregivers to understand.
• Obtain required Member signatures (e.g., consents, acknowledgments, visit documentation) using approved THB processes and technology.
• Document all evaluations, observations, and clinical activities in THB’s designated systems in a timely, accurate, and complete manner.
• Maintain equipment, supplies, and testing materials in good working order; follow infection control, safety, and quality procedures at all times.
• Communicate promptly with the delegating clinician and THB team regarding clinical concerns, safety issues, or barriers encountered during visits.

Performance Metrics

• Evaluation Quality & Compliance: Accuracy and completeness of documentation, vitals, and sample handling; adherence to clinical protocols and directions from the delegating clinician.
• Member Experience: Member satisfaction with In-Home Health Evaluations and telehealth interactions, measured through feedback and survey results.
• Operational Reliability: On-time arrival to visits, completion rate of scheduled evaluations, and timely submission/shipping of samples and documentation.

Required Skills/Abilities

• Strong clinical skills in obtaining vital signs, basic evaluations, and specimen collection within scope of practice and delegation.
• Comfort performing in-home visits, working independently in the field, and providing care in diverse home environments.
• Ability to use tablets, smartphones, and video platforms to initiate and support telehealth visits and capture documentation.
• Excellent interpersonal and communication skills, with the ability to build rapport and communicate clearly with Members (often older adults) and caregivers.
• Strong attention to detail and ability to follow clinical protocols, documentation standards, and safety procedures.
• Reliable time management skills to manage daily routes, visit schedules, and follow-up tasks in a fast-paced environment.
• Ability to maintain strict confidentiality of Member information and comply with privacy and security requirements.

Education And Experience

• High school diploma or equivalent required.
• Certification/Registration as a Medical Assistant (CMA/RMA or equivalent) required.
• 1–2 years of experience in a clinical setting (e.g., primary care, home health, community health, diagnostics, or similar) preferred.
• Experience with specimen collection, handling, and shipping and/or point-of-care testing strongly preferred.
• Experience working with older adults or in home-based care is a plus.

Work Location and Schedule

Field-based role serving Members in Little Rock, Arkansas and surrounding areas. Requires frequent daily travel to Member homes; occasional variation in schedule based on Member availability and business needs. Some documentation and coordination may be completed remotely from a home-based workspace that supports privacy and professional communication.

Physical Requirements

• Ability to drive and travel regularly to and from Member homes throughout the Little Rock area.
• Ability to stand, walk, bend, and move within Member homes for extended periods during visits.
• Ability to lift, carry, and transport clinical equipment and supplies (typically up to 25–30 pounds).
• Ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations.
• Ability to observe details at close range, including reading instruments, labels, and electronic documentation on a tablet or similar device.

The Helper Bees

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.