Medical Assistant

Department: Medical Operations | Non-exempt

About the role

Assists in examination and treatment of patients under a Provider’s direction.

Starting hourly rate: $18.85, with potential increases based on relevant medical assistant experience.

Responsibilities

• Patient Care
  • Answers routine patient questions, resolves minor issues, and provides directions as authorized by the Provider.
  • Documents all patient communication in charts, including Provider-directed instructions.
  • Supports patients with education on community resources (e.g., classes, support groups, pharmacy assistance programs).
  • Provides education and support to patients and families as directed by the Provider.
  • Assists patients in basic self-management goal setting using active listening and behavior modification principles.
  • Schedules appointments as needed and directed by the Provider.
• Clinical
  • Assists with routine office examinations and procedures, including administering injections, medications, vaccinations, and blood draws.
  • Documents all procedures in patient charts and tracks/attaches laboratory and diagnostic test results.
  • Communicates results and orders to patients as directed by the Provider.
  • Serves as a liaison to pharmacies for new/refill prescriptions and follows up with patients as needed.
  • Participates in patient and practice-level meetings.
  • Assists with patient/population communications (e.g., calls or letters for preventive or chronic care reminders).
• Operations
  • Prepares, cleans, and sterilizes equipment and exam rooms according to safety and clinical protocols.
  • Handles disposal of infectious/hazardous waste per OSHA guidelines.
  • Inventories and requests supplies.
  • Participates in quality improvement activities (e.g., meetings, PDSA cycles, pilots, data collection, performance metric evaluations).
  • Supports a shared goal model for high-quality, patient- and family-centered care.
  • Engages in pre-visit planning/huddle processes.
  • Facilitates care coordination following hospital/ER visits or specialty provider follow-ups.
  • May participate in team meetings and quality improvement activities.

Requirements

• High School diploma or equivalent and graduation from an accredited Medical Assistant program.
• MA Registration or Certification required.
• CPR certification required.

Skills

• Ability to read, interpret, and write routine documents (e.g., safety rules, procedure manuals, reports).
• Effective communication with patients, families, and staff.
• Problem-solving in situations with limited standardization.
• Proficiency in practice management systems, electronic medical records, Microsoft Word, text paging, and internet/intranet tools.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Skill in taking vital signs, maintaining records, and recording test results.
• Experience with geriatric patients and lower socio-economic communities.
• Bilingual (Spanish) desirable.

Physical Demands

• Frequent standing, walking, and use of hands.
• Occasional sitting, stooping, kneeling, crouching, or crawling.
• Regularly lifts and/or moves up to 25 pounds.
• Requires close, distance, peripheral, and depth perception vision with ability to adjust focus.

Work Environment

• Moderate noise level.
• Occasional exposure to fumes, airborne particles, toxic/caustic chemicals, and radiation.