Medical Assistant

Patient Care

• Promptly rooms patients, using EMR to alert provider that patient is ready
• Reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate
• Obtains patient’s vital signs and documents in EMR
• Prepares chart for patient visit
• Understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
• Observes patient condition and communicates any abnormal data or changes to provider
• Absorbs patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested
• Specimen management: obtains specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary
• Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR
• Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility
• Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric
• Responds appropriately to emergency/code situations

Clerical / Other

• Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services
• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc
• Completes medical forms and other clinical requests for information as appropriate and required
• Prepares and sends patient correspondence as required
• Affords assistance to nursing staff with the maintenance of patient education materials, as needed
• Promptly performs call-backs as directed by provider, giving patients information within their scope of practice
• Provides patients with follow up care instructions

Environmental / Safety

• Adheres to universal body fluids precautions and infection control policies
• Disposes of infectious waste properly
• Promotes infection control by using appropriate hand washing techniques
• Maintains patient care areas neat, orderly, well stocked and properly prepared
• Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order
• Notifies Supervisor of malfunctions
• Sets up equipment and instruments as per practice protocol
• Cleans and restocks equipment as needed
• Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts
• Retrieves supplies and medications/blood products from tube system
• Sets up and retrieves supplies and medications/blood products to the assigned nurse or provider
• Maintains temperature log for refrigerator or room temperature as needed
• Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors

Other / Regulatory

• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
• Flexible and readily adopts new processes and engages in practice operation changes