Medical Assistant

About the role

At UPMC-GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities. The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider.

Responsibilities

• Manage the check-in and registration process, interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and record information on patients' charts.
• Draw and collect blood samples from patients and prepare specimens for laboratory analysis.
• Prepare treatment rooms for examination of patients.
• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history, and confirm purpose of visit.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to the provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG) and provide patient information to providers.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent AND 1+ years of working experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting
• OR one of the following MA certifications at the time of hire (or must obtain within 12 months of hire):
  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
  • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants, or CHP Certified Health Professionals)
  • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists, or AAH, American Allied Health, or ARMA American Registry of Medical Assistants)
  • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA- Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• OR one of the following:
  • Graduate of an Accredited School of Nursing, LPN or LVN at the time of hire (verified through state license)
  • EMT- Emergency Medical Technician (verified through state certification and/or the National Registry of Emergency Medical Technicians)
  • Paramedic (verified through state certification and/or the National Registry of Emergency Medical Technologists)

Required Licenses/Certifications

• CPOE certification required within 2 weeks of hire if MA certification is not obtained at hire.
• Basic Life Support (BLS) required at the time of hire obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• One of the following certifications is required (or must obtain within 12 months of hire):
  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National HealthCareer Association)
  • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
  • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
  • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

Skills

• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail-oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect, and sensitivity to cultural/social difference

Pay

Hourly rate: $17.00 - $23.00 based on years of experience. This position offers a $2000 sign-on bonus for Full-Time roles and monthly incentive pay based on performance metrics.

Benefits

• Medical, Dental, Vision & more
• 401(k) with company match
• Generous PTO: starting at 208 hours annually

Training & Development

• Hands-on training with classroom and shadowing days alongside peers
• Onsite Managers who support growth