Medical Assistant

UPMC, one of the nation's leading health care providers, and GoHealth Urgent Care are operating urgent care centers across Pennsylvania and West Virginia. At UPMC-GoHealth Urgent Care, we prioritize an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and communities.

Why You’ll Love This Role

• Competitive hourly rate based on experience
• Monthly incentive pay based on performance metrics
• Ongoing referral bonus opportunities
• Hands-on, immersive training and coaching program with classroom and shadowing days alongside peers
• Onsite Managers passionate about supporting team members and their growth

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Generous PTO: starting at 208 hours annually

Responsibilities

• Assist in examination and treatment of patients under the direction of an urgent care provider
• Manage the check-in and registration process, interview patients, measure vital signs (e.g., pulse rate, temperature, blood pressure, weight, and height), and record information on patients' charts
• Draw and collect blood samples from patients and prepare specimens for laboratory analysis
• Prepare treatment rooms for examination of patients
• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned centers
• Coordinate provider referrals to assigned specialists
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history, and confirm purpose of visit
• Perform preliminary physical tests (e.g., blood pressure, weight, temperature) and escalate critical cases to the provider as needed
• Conduct point of care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to providers
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have necessary medical supplies
• Complete order sheets to maintain supply inventory levels and regularly check expiration dates on supplies
• Maintain medical records and scan charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy callbacks for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• All other duties as assigned

Requirements

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Medical Assistant experience preferred
• Front Desk experience preferred

Qualifications

• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)
• One of the following certifications required at the time of hire:
  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
  • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
  • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
  • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
• CPOE certification for order entry required within two weeks of the start date
• In lieu of an approved MA Certification, the following certifications are also accepted at the time of hire:
  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)

Skills

• Basic Medical Assistant duties
• Ability to type quickly and basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail-oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect, and sensitivity to cultural/social differences