Medical Assistant

Essential Duties And Responsibilities

• Ensures an excellent patient experience with all aspects of the practice and associated interactions, including phone, in person, and online.
• Ensures correct and complete patient information in health record by accurate documentation of notes throughout visit.
• Proactively performs essential and assigned daily clinic duties, which may include, but are not limited to:
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, documenting patient’s history (HPI), determining chief complaint, verifying medical and surgical histories, current medications, and take vital signs if applicable.
• Prior to surgery, reviews and completes required surgical documents with recent test results and correspondence in order to help determine needed services per practice protocol.
• Prior to patient visit, confers with Medical Provider regarding any incomplete patient tests/consults or other incomplete orders.
• Responds to patient communications and questions in a timely manner.
• Cleans and sterilizes all necessary instruments; ensures appropriate instrumentation and equipment available and ready for use prior to clinic.
• Prepares and maintains clinical supplies and equipment necessary for daily clinic needs and patient care.
• Prior to treatment, ensures that all proper consents have been reviewed, initialed, signed and dated by the patient.
• Administers injections and assists with examinations and office procedures as needed; provides other patient care services as directed by the Medical Providers.
• Performs suture removals as directed by the Medical Providers.
• Prepares and maintains clinical supplies and equipment necessary for daily clinic needs and patient care.
• Upon Medical Providers’ orders and direction, ensures that the delivery/transmittal of patient e-prescriptions are completed same day; responds to medication requests and questions same day when able or within 24 hours.
• Verifies all patient/specimen information corresponding with tissue specimen(s); Records tissue specimen(s) and enters them into log.
• Triage and responds to patient communications in a timely manner, usually same day or within 24 hours.
• Affords assistance with scheduling tests and treatments, and processing referrals to other providers.
• Creates, maintains, copies/scans and files patient encounters, records and other documents as required and necessary in the electronic patient record.
• Performs medication prior authorizations as necessary.
• Responsible for abiding by the Standards of Conduct and meets all compliance and other training requirements.
• Participates in professional development activities and maintains professional affiliations.
• Maintains strict confidentiality.
• Treats co-workers, medical providers, patients, and visitors with dignity and respect at all times.
• Performs other related duties as required and assigned.

Physical Abilities

• Stand for extended periods of time;
• Push, pull and reach;
• Occasionally bend, sit, stoop and stretch.

Work Environment

• The work of this position is performed in an environmentally controlled office environment.
• The position requires the ability to work under pressure on multiple tasks with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis.