Medical Assistant

Essential Duties & Responsibilities

• Serve as a concierge and trusted point of contact within the senior living community, building genuine relationships with residents, families, and staff.
• Check in regularly with community leaders (executive directors, nursing, sales, wellness, and leadership) to stay aligned on resident needs and priorities.
• Attend community social events to connect with residents and families, build rapport, and strengthen our presence in the community.
• Act as a liaison between key stakeholders and communicate the community's needs back to the care team.
• Aid residents with any needs that arise, serving as a friendly, reliable go-to resource.
• Obtain new resident packets and ensure records are complete, accurate, and ready for the provider.
• Cook up care by coordinating care between specialists, therapy, home health, and other ancillary services.
• Assist with front desk duties, including appointment management, scheduling, and other related tasks.
• Conduct monthly outreach with residents and families to assess needs and coordinate care consistent with the provider's care plan.
• Connect residents with local and regional social support services.

Clinical Functions

• Greet each resident, family member, and staff member with a smile.
• Take vital signs and help prepare residents for their visit (room patients if in a clinic setting).
• Coordinate after-visit follow up.
• Complete all diagnostic testing.
• Manage and complete all quality assurance monitoring.

Qualifications

• Certified Medical Assistant
• Outgoing individual who loves interacting with people
• Organized and effective communicator
• Experience working as a medical assistant in a healthcare setting, preferably in a geriatric or senior care environment
• Proficient in Microsoft Office
• Positive attitude and strong interpersonal skills
• Passionate about helping others and serving seniors
• Highly organized
• Reliable transportation required, as this role involves travel between community sites
• Willingness to learn and be a part of something great