Medical Assistant

About the role

The Medical Assistant provides high quality, direct patient care in a team-based model to our BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.

Responsibilities

• Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals.
• Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care.
• Affords support to patients over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).
• Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures.
• Led conversations to meet quality and population health goals through outreach and health coaching.
• Maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider.
• Accurately documents tasks performed during the visit as they are completed to ensure proper billing.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals and pre-certifications.
• Identifies OSHA compliance issues.
• Ensures patient safety practices to prevent/eliminate risk of patient harm.
• Promptly reports adverse patient events and near misses.
• Ensures that Patient Health Information(PHI) is only used for purposes of patient TPO (treatment, payment, and operations).

Qualifications

• High School diploma or GED required.
• Bachelor's degree in Health Science preferred.
• Licenses: Medical Assistant Certificate preferred., or Registration Certified Nursing Assistant preferred., or Certificate 1 EMT Basic License preferred., or Certificate 2 Phlebotomy Certificate preferred.
• Required Qualifications: 0-1 years related work experience required. Demonstrated Medical Assistant (MA) competencies within one year of hire. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• Preferred Qualifications: Certified Medical Assistant Competencies: Decision Making, Problem Solving, Independence of Action, Written Communications, Oral Communications, Knowledge, Team Work, Customer Service, Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over. Social/Environmental Requirements, Sensory Requirements, Physical Requirements.

Pay

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.