Medical Assistant

This role supports a high-quality rheumatology practice by creating an efficient patient flow and a welcoming, compassionate environment. The Medical Assistant combines clinical and administrative responsibilities to ensure timely, professional, and empathetic care for patients.

Responsibilities

• Record patients’ medical history, vital signs, and clinical information such as test results in the electronic medical record (EMR).
• Prepare treatment rooms for patient examinations, ensuring they remain neat, clean, and fully stocked with necessary supplies.
• Interview patients to obtain medical information and measure vital signs, including blood pressure, weight, and height.
• Escort patients to examination rooms and prepare them for the physician or advanced practice provider.
• Provide medically appropriate instructions to patients under the direction of a physician or advanced practice provider.
• Ensure all relevant patient information, documentation, and results are entered into the electronic health record prior to appointments.
• Prepare and process FMLA forms, prior authorizations, disability paperwork, referral documents, lab requests, and prescription refill requests.
• Manage daily schedule workflows by scheduling new and follow-up appointments in the scheduling software.
• Collaborate closely with other medical assistants and ancillary staff to support seamless patient care and clinic operations.
• Contribute to a safe and secure environment for patients, visitors, providers, and coworkers by following established standards, procedures, and legal regulations.
• Apply knowledge of office medical procedures and treatments to support clinical care.
• Use strong computer skills and medical software to document care, manage tasks, and support patient scheduling.
• Maintain confidentiality of patient information at all times.
• Demonstrate professionalism, compassion, and composure in high-stress situations while managing multiple changing priorities.
• Report to and communicate effectively with the Medical Assistant Supervisor regarding workflow, issues, and process improvements.

Requirements

• GED or high school diploma.
• At least 1 year of experience as a Medical Assistant, including back-office documentation such as prescription refills, lab requests, FMLA forms, referral paperwork, and related tasks.
• Experience working with electronic medical records (EMR) and electronic health records (EHR); Epic experience preferred.
• Proficiency in patient care tasks, including obtaining vital signs such as blood pressure, and familiarity with infectious disease precautions.
• Strong knowledge of medical terminology and office medical procedures and treatments.
• Understanding of insurance and managed care operations, as well as EMR and scheduling software.
• Excellent interpersonal and communication skills with the ability to interact effectively with a diverse patient population.
• Strong computer skills and comfort working with medical software and electronic documentation.
• Ability to maintain a professional and compassionate demeanor in high-stress situations, managing stress with grace and composure.
• Proven ability to manage multiple changing priorities in an effective and organized manner.
• High level of attention to detail and strong organizational skills.
• Commitment to maintaining patient confidentiality and following legal and regulatory requirements.

Qualifications

• National Medical Assistant certification is highly preferred; candidates may be in the process of obtaining certification within 30–60 days.
• Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) credentials are beneficial.
• Experience working in Epic or similar EMR/EHR platforms.
• Demonstrated enjoyment in providing compassionate care to patients experiencing complex or challenging health conditions.
• Interest in growing knowledge of medical, organizational, and administrative practices.
• Ability to work collaboratively with physicians, advanced practice providers, and multidisciplinary clinical teams.
• Strong problem-solving skills and the ability to use critical thinking in day-to-day patient care activities.

Work Environment

This role is based in a rheumatology practice located in Salem, Oregon, serving patients from the surrounding Willamette Valley. The clinic focuses on the diagnosis and treatment of immune-mediated inflammatory diseases and related conditions, including rheumatoid arthritis, lupus, psoriatic arthritis, gout, vasculitis, scleroderma, and other complex rheumatologic disorders. The practice is physician-owned and emphasizes efficient, high-quality, and compassionate care in an outpatient setting.

The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with a 30-minute lunch break, providing a consistent daytime workweek. Medical Assistants work in a modern clinical environment that relies heavily on electronic medical records and scheduling software, with Epic as the preferred platform. The setting involves close collaboration with board-certified physicians, advanced practice providers, other medical assistants, and ancillary staff. The clinic maintains a professional, respectful, and patient-centered culture, with a strong emphasis on safety, confidentiality, and adherence to established clinical and legal standards.

Benefits

Benefits available through the staffing organization include:

• Paid time off and paid holidays.
• Medical, dental, and vision coverage.
• Health savings and transportation benefits.
• Various protection plans, including critical illness, accident, and hospital coverage.
• Disability coverage and life insurance.
• Employee assistance program.
• 401(k) plan with pre-tax and Roth post-tax contributions available.
• Access to affinity programs.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Pay

The pay range for this position is $22.32 - $29.72 per hour.

Schedule

Monday through Friday, 8:30 AM to 5:00 PM, with a 30-minute lunch break.