Medical Assistant and Patient Care Coordinator

About the role

Dermacare is seeking an experienced Medical Assistant and Patient Care Representative to support clinical, patient care duties, and Front Desk support. This role is essential in delivering a warm, polished, luxury-level experience rooted in trust, integrity, and outstanding patient care service.

Responsibilities

• Properly open and close each day according to Standard Operating Procedures
• Perform various clinical procedures such as preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments
• Effectively communicate treatment options along with benefits, potential side effects/complications, range of outcomes and alternatives to those treatments
• Appointment Management: Accurately schedule patient appointments, reschedule, cancel, check in and out, pre-book next appointments, and appointment confirmations, create patient invoices for checkout
• Reward Point Management: Look up reward program points and/or sign up new patients prior to check out
• Answering phone calls timely with a keen understanding of aesthetic procedures, ensuring you can answer patient questions as well as manage all incoming text messages and respond promptly within 15 minutes
• Patient education including answering patient questions, providing details on company programs such as memberships, loyalty, referral programs, and discussing in-office promotions
• Encouraging satisfied patients to write reviews, achieving goal of 5 reviews per month on Google
• Ensure patient flow and experience is optimized at all times, including office and facilities are clean and staged
• Organize treatment rooms and ensure necessary supplies and equipment are stocked as needed
• Upsell products or retail
• Execute any additional tasks and projects delegated by management
• Support administrative tasks including data entry, reporting, and inventory-related workflows as needed
• Support marketing and reputation-building initiatives, including requesting and collecting online reviews

Requirements

• 1-2 years of experience in a medical aesthetics, skincare, spa, or healthcare industry
• Experience as a Medical Assistant, preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments
• Experience in Front Desk roles and support
• Be friendly, energetic, and relatable, and reliable
• Excellent customer service and professional communication skills and experience
• Excellent computer skills, prior experience with PMS/EMR systems, phones, consultation tools preferred
• Dress professionally. Hair, makeup, and nails should be professional
• Must be detail-oriented and have ability to multi-task
• Be a team player, taking initiative on tasks and upholding one team belief
• Ability to be efficient and productive in a fast-paced environment
• Basic math proficiency
• To work independently and possess a solution-oriented mindset
• Willing to regularly attend, participate in and support training and team meetings

Position Requirements

• Education and Experience Required: High school diploma required, Vocational or Technical training preferred, One (1) to two (2) years previous experience in the skin care industry, Proven track record for developing and retaining client/patient relationships
• Physical Demands: Prolonged periods of computer and phone use, Occasional standing, walking, bending, and lifting up to 15 pounds, Frequent interaction with patients and staff in a dynamic clinical environment