Medical Assistant (31731)

About the role

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our Bristol Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and growing. Our employees are the foundation of our practice and we are proud to have been named a TOP WORKPLACE 8 times!

Responsibilities

• Providing Remarkable Patient Experience: Scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
• Attention to Detail: Composing, processing, and following up on electronic phone messages and alerts.
• Team Player: Answering quick questions appropriate for administrative staff via EMR.
• Process Insurance Authorizations When Required.
• Expertise: Monitoring schedule of assigned providers, noting and correcting errors as needed.

Requirements

• High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Exceptional interpersonal and customer service skills.
• 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Experience with an EMR system is ideal, Epic experience is a plus.

Qualifications

• Education: High school diploma or equivalent, medical assistant diploma from an accredited vocational institution, or college course in medical assisting.
• Experience: Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. Prior Gastroenterology practice experience is preferred.
• Knowledge: Knowledge of health care field and EMR systems.
• Skill: Skill in performing medical assistance tasks appropriately, skill in written and verbal communications, skill in understanding patient education needs, ability to learn and retain information regarding patient care practices and procedures, ability to project a pleasant and professional image, ability to plan, prioritize, and complete delegated tasks, ability to multi-task, ability to demonstrate compassion and caring in dealing with others.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• 8:00am – 5:00pm

Work Location

• In person

Equal Opportunity Employer

We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrate the diversity of our physicians, staff, and patients.