Medical Assistant - 1st Shift

Location & Schedule

San Benito, TX – Full‑Time. Five days per week, 40 hours per week, 12 months per year.

General Description

The Medical Assistant organizes and coordinates medical services with medical providers for unaccompanied children (UCs) processing TARS via the UC Portal. This employee works closely with medical providers, the Center Director, Assistant Center Director, and other related departments.

About You

The ideal candidate is self‑motivated, dedicated, personable, energetic, and empathetic. You can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals, and you are passionate about helping children, staff, and external stakeholders.

Minimum Qualifications

• High School Diploma or equivalent
• Medical Assistant certification
• At least 1 year experience in the child‑welfare field working with children or adolescents in a social‑service setting
• Experience training and leading others; ability to adapt to diverse situations
• Minimum age of 21 years
• Ability to resolve unforeseen problems with little or no direction
• Excellent oral and written communication and presentation skills
• Proficiency with computers, common office equipment, and MS Office products
• Bilingual in Spanish & English (read, write, speak)
• Clean criminal background check and clean child‑abuse/neglect (CAN) check
• Meet contract immunization requirements
• Ability to evacuate at short notice and accompany residents to other cities
• Ability to remain calm under stress and perform emergency behavioral intervention (EBI) when required

Responsibilities

• Maintain the UC Portal system
• Conduct initial medical screening and ongoing health surveillance
• Provide health education, partnerships, and outreach
• Ensure compliance with state and federal guidelines
• Lead and direct quality services to UCs, staff, and medical providers
• Prepare youth for examinations and record medical intake
• Initiate routine pregnancy tests
• Assist medical provider staff with claims submission
• Update UC charts with allergies, medication use, and immunization history
• Educate and counsel youth on disease, treatment, and prevention
• Answer youth health questions, medication refills, and lab results per established procedures
• Assess areas for improvement and develop evaluation criteria
• Oversee youth care staff to ensure adequate monitoring and safe, efficient care
• Assist in health‑education classes as needed
• Obtain, compile, and maintain medical files for each intake
• Document daily activities in Refugio’s program database and maintain hard‑copy records
• Schedule and comply with required medical appointments and timelines
• Respond immediately to individual emergency medical needs
• Maintain inventory of medical supplies; order supplies and medication when necessary
• Collect and submit weekly, monthly, quarterly, and annual reports to supervisors
• Provide transportation to medical appointments with assistance from other staff
• Submit, review, and follow up on Significant Incident Reports related to medical issues
• Participate in Quality Improvement initiatives
• Troubleshoot complex medical case‑management issues
• Develop and maintain effective communication and relationships with staff, physicians, and UCs
• Expand medical, specialty, and dental services with local providers
• Maintain HIPAA compliance and health‑information privacy
• Travel to support other Refugio programs and accompany UCs to medical appointments as needed
• Other duties as assigned

Physical Requirements

• Ability to ascend/descend stairs and lift up to 15 lb
• Endure changing environmental conditions (rain, lightning, extreme heat, wind)
• Navigate construction areas, sports fields, etc.
• Stand for sustained periods (8 + hours per shift)
• Use manual dexterity, tactile, visual, and audio acuity
• Supervise clients indoors and outdoors throughout an 8‑hour shift
• Stand, bend, or stoop for the duration of the shift as necessary
• Physically respond to emergencies: run, jump, lunge, twist, push, pull, apply approved restraint techniques, and manage the weight of infants or adolescents
• Pass a medical examination to confirm fitness for caring for youth
• Communicate verbally and maintain constant surveillance of staff activities

Benefits

• Remote work for eligible positions
• Comprehensive medical, dental, and vision coverage
• Company‑paid life and disability insurance
• 401(k) matching up to 4 %
• Employee Assistance Program
• Generous vacation time (varies by program/position)
• 9 sick days and 11 holidays
• Long‑ and short‑term disability coverage at no cost
• Laptop and cellphone provided when required
• Meaningful employee engagement programs
• Education discounts (BA‑PhD) with partner institutions

Company Culture

Urban Strategies equips, resources, and connects faith‑ and community‑based organizations so that all children and families can reach their full potential. Core values include:

• Authentic Relationships – building mutual development beyond transactional interactions
• Servant Leadership – an other‑centric mindset that builds up individuals, families, and communities
• Intentional Compassion – deliberate commitment to understand, strategize, and activate others toward their potential

Core Competencies

• Models Urban Strategies
• Works Well with Team
• Communicates Competently
• Demonstrates Accountability, Responsibility, and Dependability
• Delivers High‑Quality Work
• Identifies Problems, Finds Solutions