Medical Assistant 1 (ENT)

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. The mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

About the role

Medical Assistant 1 (ENT) responsible for assisting providers with patient care, clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of the clinic. Works under the direction of more senior clinical staff to learn and develop skills. Escalates issues to Clinical Trainer or Clinical Coordinator.

Responsibilities

• Assist providers with patient care, clerical, environmental, and organizational tasks
• Appointment scheduling and chart management
• Provide information to patients to help them fully utilize clinic services
• Convey a positive image of the clinic
• Escalate issues to Clinical Trainer or Clinical Coordinator

Requirements

• High School degree or GED (Bachelor’s degree preferred)
• Successful completion of Medical Assistant course work or 2 years of medical office experience
• Current BCLS (Basic Critical Life Support) certification
• Ability to travel to and work at various office locations based on staffing needs and schedule (clinics in Sacramento, Roseville, Fair Oaks, Stockton, and Folsom)
• Minimum one (1) year experience in computerized appointment scheduling
• Two years medical clerical experience preferred
• Computer competency: ability to type 40 wpm, use standard office equipment, and be computer literate
• EPIC knowledge preferred

Skills

• Bilingual: English/Spanish (preferred)
• Skill in performing tasks required and appropriate use of instruments and equipment
• Interpersonal interactions and communication, therapeutic behavior
• Appropriate grammar and scribing skills
• Understanding of patient education needs and ability to provide education
• Customer service focused
• Problem solving and critical thinking
• Clear written and spoken communication
• Time management
• Good judgment and decision making

Knowledge

• Healthcare field and medical specialty
• Specific assisting tasks related to ENT specialty
• Information that must be conveyed to patients and families
• Current aseptic and sterile techniques

Abilities

• Learn and retain information regarding patient care procedures
• Project a pleasant and professional image
• Assess, plan, prioritize, and complete delegated tasks
• Demonstrate compassion and caring in dealing with others
• Coordinate patient care with team members and other appropriate departments
• Handle multiple simultaneous tasks and phone calls while maintaining a professional demeanor
• Handle patient confrontations in a positive manner
• Handle emergency situations and develop triage skills
• Problem solve, be solution-oriented, and detail-oriented

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$21.00 - $25.00 per hour

Schedule

• 8-hour shift
• Day shift
• Monday to Friday