Medical Appointment Personnel (MAP)

About the role

The Medical Appointment Professional (MAP) is responsible for coordinating medical care, ensuring timely medical appointments, promoting health advocacy, and enhancing the overall well-being of the persons we support.

Responsibilities

• Schedule and coordinate medical appointments, including primary care visits, specialist consultations, therapy sessions, and diagnostic tests, ensuring adherence to persons' needs and preferences.
• Follow up on rescheduled appointments, specifying details, and managing appointment reminders.
• Provide or arrange transportation for persons to and from medical appointments, ensuring safety and comfort during transit; accompany persons as needed to facilitate communication and understanding between the individual and their provider.
• Advocate for the healthcare rights and needs of persons with developmental disabilities, ensuring access to appropriate medical care, accommodations, and support services.
• Maintain accurate and timely records of medical appointments, including diagnoses, medications, treatment plans, persons' health information, and communication with healthcare providers; report findings, participate in clinical meetings, and provide recommendations to interdisciplinary teams and caregivers.
• Provide information and education to persons and caregivers on healthcare procedures, medications, and preventive care measures to promote health literacy and self-management skills.
• Review Medication Administration Records (MARS), prescription and script orders in line with protocols, and complete med error reports when needed.
• Attend MAP trainings.
• Respond to medical emergencies or crises during appointments, implementing protocols for immediate assistance and coordinating follow-up care as necessary.
• Ensure follow-up occurs with the team post-appointment and any recommendations are implemented.
• Collaborate with healthcare professionals, caregivers, and community resources to facilitate continuity of care, address health concerns, and advocate for persons' well-being.
• Participate in corrective action plans, survey audit follow-ups, and collaborate with other staff, nurses, care coordinators, and managers as needed.

Requirements

• High school diploma or equivalent required; healthcare-related certification or degree a plus.
• Valid NY/NJ/CT/PA Driver’s License with 6 months of experience and 6 or fewer points.
• Minimum of 1 year of experience in healthcare coordination, patient advocacy, or related field, with knowledge of developmental disabilities preferred.
• Strong organizational, communication, and interpersonal skills; ability to prioritize tasks, problem-solve effectively, and navigate healthcare systems on behalf of persons with disabilities.
• CPR and First Aid certification preferred; additional training in disability services, medical administration, or crisis intervention a plus.
• Commitment to providing compassionate care and advocating for the health and well-being of persons with developmental disabilities.
• Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
• Maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
• AMAP, SCIP, CPR, and First Aid Certifications preferred.
• Demonstrated strong commitment to safety.

Pay

$20.00 per hour + Education Additive ($1.00/hour for Associate's Degree | $2.00/hour for Bachelor's or higher).