Medical Appointment Personnel (MAP)

Responsibilities

• Schedule and coordinate medical appointments, including primary care visits, specialist consultations, therapy sessions, and diagnostic tests, ensuring adherence to persons needs and preferences.
• Follow-up when any rescheduled appointments, specifying details, and manage appointment reminders.
• Provide or arrange transportation for persons to and from medical appointments, ensuring safety and comfort during transit; accompany persons as needed to facilitate communication and understanding between the individual and their provider.
• Advocate for the healthcare rights and needs of persons with developmental disabilities, ensuring access to appropriate medical care, accommodations, and support services.
• Maintain accurate records timely of medical appointments including diagnoses, medications, and treatment plans, persons health information, and communication with healthcare providers; report findings participate in clinical meetings, and recommendations to interdisciplinary teams and caregivers.
• Provide information and education to persons and caregivers on healthcare procedures, medications, and preventive care measures to promote health literacy and self-management skills.
• Review of MARS, prescription and script orders reviews inline with protocols and – complete med errors when needed.
• Attend MAP trainings.
• Respond to medical emergencies or crisis during appointments, implementing protocols for immediate assistance and coordinating follow-up care as necessary.
• Ensure follow-up occurs with the team post appointment and any recommendations.
• Collaborate with healthcare professionals, caregivers, and community resources to facilitate continuity of care, address health concerns, and advocate for persons' well-being.
• Participate in the Corrective action plans, survey audit follow-up, and collaboration with other staff, nurses, care coordinators, and managers when needed.

Qualifications

• High school diploma or equivalent required; healthcare-related certification or degree a plus.
• Valid NY/NJ/CT/PA Driver’s License with 6 months of experience and 6 or less points
• Minimum of 1 years of experience in healthcare coordination, patient advocacy, or related field, with knowledge of developmental disabilities preferred.
• Strong organizational, communication, and interpersonal skills; ability to prioritize tasks, problem-solve effectively, and navigate healthcare systems on behalf of persons with disabilities.
• CPR and First Aid certification preferred; additional training in disability services, medical administration, or crisis intervention a plus.
• Commitment to providing compassionate care and advocating for the health and well-being of persons with developmental disabilities.
• Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
• Maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
• AMAP, SCIP, CPR, and First Aid Certifications preferred.
• Demonstrated strong commitment to safety.